Enterprise Project Manager – Contract

November 6

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Coconut Software

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SaaS • Banking • Fintech

Coconut Software is a market leader in providing appointment scheduling, advisor optimization, and lobby management solutions specifically designed for financial institutions such as banks and credit unions. Their platform helps increase operational efficiency and customer experience by ensuring that customers connect with the right experts at the right time. Coconut Software offers a comprehensive suite of features, including video banking, reporting and analytics, and integrations with existing systems, to streamline the services financial institutions provide. Their solutions help drive profits by increasing product sales and improving customer satisfaction and loyalty.

51 - 200 employees

☁️ SaaS

🏦 Banking

💳 Fintech

📋 Description

• Lead the full project lifecycle for multiple large-scale enterprise projects within a SaaS environment. • Primarily responsible for driving success across enterprise customer projects, with the flexibility to pivot to other high-priority projects as resource-capacity, urgency, and business needs dictate. • Responsible for defining the scope, goals, and deliverables in close partnership with our senior leadership and key stakeholders. • Develop and manage comprehensive project plans, including timelines, resources, and budget, ensuring all milestones are met on time and within scope. • As the central point of contact for all project communication, you'll be the bridge between internal Coconut teams. • Provide regular, concise, and accurate status updates to all stakeholders, fostering a collaborative environment where every team member is empowered to contribute. • Ensure every project aligns with our company's business goals and strategic priorities. • Seek to elevate our project delivery processes and demonstrate resilience and adaptability when faced with unexpected challenges, guiding your team to navigate obstacles with a positive and solution-oriented mindset. • Ensure overall project delivery on product and feature requirements meet the scope, budget, and quality expectations as outlined in the Statement of Work (SOW). • Champion a culture of service excellence by ensuring all interactions and deliverables reflect our commitment to high-quality service and client satisfaction.

🎯 Requirements

• Proven experience managing large-scale, enterprise-level SaaS projects from initiation to completion. • Exceptional communication, collaboration, negotiation, and stakeholder management skills. • Proactive mindset with a keen eye for identifying risks and opportunities for improvement. • Proficiency with project management tools like Jira, Aha, Asana or similar platforms. • Project Management (PMP) or Agile certification (e.g., Scrum Master) is a bonus. • Curiosity for innovation: We're looking for someone who loves to learn and elevate their skills with new technology, particularly AI and large language models (LLMs) like Google Gemini. • You should have a foundational understanding of how these tools work and a strong desire to explore how they can be used to solve business and customer problems. • We value continuous learning and our ideal candidate has a proven track record of innovating and pushing the boundaries of what's possible. • Someone who is genuinely passionate about our CHEERS values and is committed to living them out every day.

🏖️ Benefits

• Find your flow with Cabana Days. We offer flex-time and flex-days so you can recharge and be your best self. We empower our team to prioritize their well-being, knowing that a well-rested team is a productive one. While we offer this flexibility, our commitment to service excellence is unwavering. We ask that you remain available and responsive on flex-days, as needed, to ensure our customers' needs are always met promptly. • Ability to do your job in a supported, but still flexible environment • Supported professional development, learning & career opportunities - be supported in your growth journey! • Regular 1:1 coaching with your leader and regular connection to a passionate executive team • Work in a team big enough for growth but lean enough to make a real impact • A full range of benefits to keep you happy & healthy; • Competitive Salaries - we pay fairly based on experience and expertise, not your ability to negotiate! • Health & Dental Benefits, Virtual Care, & Disability top up - all starting from day 1! • Virtual mental health and EAP platform • WealthSimple GRSP & Matching • Annual Wellness Benefit ($1000 per year) • Opportunity to work remote - anywhere in Canada! • Employee Options - everyone shares in our success! • Internet Subsidy on each paycheck • Tiki Bucks Incentive Program - everyone is entitled to earn bonuses! • A People First Company - 4.4 rating on Glassdoor • Recently named "Most Admired Corporate Cultures" and ranked #6 in "Best Workplaces in Canada" in company size category.