Associate Program Director

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Code for America

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Charity • Government • Social Impact

Code for America is a non-partisan, non-political 501(c)(3) charitable organization dedicated to improving government services and fostering resilient communities. The organization leverages technology to simplify access to food benefits, tax filing, criminal record clearance, and more, aiming to break down barriers and find real solutions for individuals across the country. Through partnerships with governments and communities, Code for America designs human-centered applications and provides consulting and advisory services to enhance social safety nets and government processes. By building tools and resources that facilitate easier benefit enrollment and tax services, Code for America strives to create a more inclusive government that works for everyone.

201 - 500 employees

Founded 2009

🤲 Charity

🏛️ Government

🌍 Social Impact

📋 Description

• Develop and implement program goals and strategy • Help set and communicate strategic direction and progress to senior leadership • Ensure the development and delivery of scopes of work aligned with the program’s values, theory of change, and service delivery model • Identify goals, track metrics, develop impact measures, and report on results • Draft communications, including emails, blogs, online resources, presentations, trainings, and one-pagers • Package and share Code for America learnings, best practices, and insights with external partners in order to amplify impact • Manage program budget and logistics • Spot opportunities to advance strategic goals via new projects, initiatives, or partnerships • Work with cross-functional counterparts to drive superb cross-functional execution, identify risks and opportunities, and communicate these to senior leadership. • Provide strategic guidance to Safety Net program leadership in collaboration with product and tech peers • Build out the processes, resources, and internal team configurations needed to ensure effective partnerships, service delivery, and the team’s ability to meet direct impact and systems change goals • Build and maintain strong relationships with government agencies, non-profits, and community organizations to strengthen Code for America’s collaborative strategic partnerships. • Communicate the voice of government partners internally and in decision-making, and communicate technical strategy and priorities to government partners. • Secure and manage funding streams. • Advocate for policy changes to improve government services. • Represent Code for America at industry events and conferences. • Hire, develop, motivate, and lead people so they are productive, successful, and fulfilled members of the team, whose contributions are in alignment with the organization’s vision, mission, and goals. • Collaborate with the broader Programs team to engage and broaden learning for future work. • Participate in relevant cross-org working groups to provide expertise and perspective about how to position our work and think about organizational strategy, given inevitable shifts in the external government environment.

🎯 Requirements

• At least 7 years of relevant experience, including at minimum three years of working with government service delivery and/or civic technology. • Strong understanding of public benefits implementation and administration, particularly SNAP, WIC, Medicaid, EITC, CTC, or other anti-poverty programs. • Proven track record of cross-sector stakeholder engagement (public, nonprofit, private), ideally including product development, data usage, policy, and collaborative implementation. • Problem solver and strategic thinker who is comfortable using frameworks and data to help structure the team's thinking and solve multi-faceted problems. • A compelling oral and written communicator with a can-do attitude, who is able to clearly explain concerns, reasoning, and decisions to internal teams and external partners. • Thrives in a fast-paced environment, gravitates towards continuous change, and is able to change their mind based on new information or constructive feedback. • Natural collaborator who values honesty and openness, builds relationships, seeks input, does not shy away from conflict, and facilitates decision-making. • Passion for the Code for America mission and vision for digital service delivery, and strong and persuasive values for the role of user-centered technology in government. • Deep commitment to transparency and fairness. • Strong analytical and communication skills. • Ability to work independently and collaboratively. • Passion for government service improvement. • Ability to thrive in ambiguity and work on under-defined challenges.

🏖️ Benefits

• Leadership and teammates who share a strong work ethic and values, and who respect and care for one another • A collaborative, cross-functional, hardworking, and joyful environment • Laptop provided • $700 remote environment setup; $200 stipend and up to $500 reimbursement, in accordance with our equipment policy • Cell phone and/or internet reimbursement of $50 per month • $1000 annual (per calendar year) stipend towards professional development; prorated at time of hire • Up to $1000 of professional development funds can be rolled over each year, up to a maximum of $2000 • Employees under 3 years are eligible for a 100% employer match of up to 3% of employee contribution • Employees with 3+ years are eligible for an additional 50% employer contribution over 3%, to a maximum of 5% • Full benefits package with options up to 100% coverage toward select medical, dental, and vision plans • Employer contributes up to 80% of the cost towards dependent and family coverage • Code for America employees may work remotely across the US • Code for America employees main residence must be within the US • Full-time employees work 40 hours per week, Monday - Friday • Collaborative working hours: we aim to hold all internal meetings between 10 AM - 3 PM PT. We expect all Code for America staff to be available during these set working hours • Open personal time off, a minimum of 16 paid holidays, and an org-wide closure from Christmas Day through New Year's Day • Paid sick time; up to 96 hours annually • Competitive paid parental and family leave • 4 weeks of paid sabbatical after 4 years of service, with an option of up to 4 additional weeks of unpaid time away