Educational Mediator – Occupational Therapy

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🕒 May 14

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Cogna Educação

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1966

📚 Education

👥 B2C

🛍️ eCommerce

Education • B2C • eCommerce

Cogna Educação is the largest and most comprehensive education company in Brazil, dedicated to creating innovative solutions for lifelong learning. With over 24 million students served, Cogna offers a diverse portfolio that includes early childhood education, language courses, vocational training, and higher education. The company emphasizes efficiency and innovation, aiming to revolutionize quality education for all, while also addressing the needs of individuals, businesses, and governments.

📋 Description

• Respond to student inquiries via the platform. • Manage inquiries related to all stages of the student academic journey, from enrollment to graduation. • Clarify doubts and provide support on financial and academic matters. • Proactively assist in identifying and resolving student issues and requests. • Work efficiently to resolve issues, minimizing impact and ensuring student satisfaction. • Actively contribute to team efforts to achieve the company’s strategic objectives. • Collaborate with colleagues and other departments to ensure operational effectiveness and quality of service. • Ensure all interactions are clear, direct, and respectful. • Deliver high-quality service addressing students’ academic and financial needs. • Resolve problems efficiently to ensure student satisfaction and retention. • Work in synergy with the team to meet goals, fostering understanding and cooperation. • Perform administrative tasks and document control. • Maintain organization of documents. • Develop clear and objective communication with students and suppliers to resolve issues. • Demonstrate proactivity in problem-solving and seek improvements in administrative processes.

🎯 Requirements

• Bachelor’s degree in Occupational Therapy. • Postgraduate degree is a plus. • Proficiency in Microsoft Office. • Strong organizational skills and ability to adapt to change. • Proactive problem-solving skills. • Innovative mindset, commitment, flexibility, adaptability to change, emotional intelligence, creative thinking, ownership mentality, interpersonal skills, and resilience.

🏖️ Benefits

• A comprehensive benefits package for you and your family.