Senior Solutions Architect - EMEA

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May 29

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Cognigy

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Artificial Intelligence • Enterprise • Telecommunications

Cognigy is a global leader in AI-powered customer service solutions focused on transforming contact centers. The company specializes in Enterprise-grade Conversational AI, including pre-trained AI Agents designed to enhance customer engagement through voice and chat platforms. Cognigy. AI, their flagship platform, integrates smoothly with various contact center systems and supports a wide range of industries, including finance, healthcare, telecommunications, and eCommerce. By leveraging Generative AI and other cutting-edge technologies, Cognigy enables enterprises to deliver proactive, personalized customer experiences with the ability to handle large volumes of interactions. Additionally, the platform offers tools such as Agent Copilot for boosting agent productivity and Knowledge AI for semantic search and knowledge management.

51 - 200 employees

Founded 2016

🤖 Artificial Intelligence

🏢 Enterprise

📡 Telecommunications

💰 $15M Series B on 2022-02

📋 Description

• Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. • Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. • As a Senior Solutions Architect, you will design, build, and implement advanced Conversational AI solutions for our customers and partners. • You will manage high-impact projects, provide deep technical insights, and ensure customers achieve maximum value from our platform. • This role offers significant opportunities for career development, including access to ongoing training, and involvement in high-impact projects allowing you to showcase and advance your unique skills and experience.

🎯 Requirements

• Minimum of 5 years in a similar role within Conversational AI, SaaS, or enterprise software industries, focusing on high-level individual contributions and advanced technical implementations. • Mastery in Python, Java, Node.js, APIs, SDKs, and cloud-based platforms. Proven experience with Cognigy or equivalent Conversational AI platforms. • Demonstrated ability to resolve complex technical challenges with scalable and innovative solutions. • Strong capability to align technical solutions with business objectives and deliver measurable outcomes. • Exceptional ability to communicate technical concepts effectively to both technical and non-technical stakeholders. • Must be fluent in German (minimum C1 level) and English

🏖️ Benefits

• Attractive and performance-oriented salary • Company Pension Scheme • 25 days paid leave, plus 5 floating days, plus public holidays • Unique opportunity to help build and shape the company, with little hierarchy • Flexible working options • Colleague recognition, reward and celebration events • Global Employee Assistance Program • ClassPass membership, giving you access to a variety of fitness and wellness experiences • Ongoing learning and development opportunities, including LinkedIn Learning • One paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice • Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more