Cognizo
Artificial Intelligence • SaaS • B2B
Cognizo is an AI-first SaaS platform that provides Answer Engine Optimization (AEO) and AI search analytics to help brands monitor, measure, and improve their visibility across generative AI platforms (e. g. , ChatGPT, Gemini, Perplexity). It continuously tracks citations, mentions, sentiment and competitive share of voice, and delivers actionable optimization recommendations, technical audits, and automated workflows so marketing teams and agencies can increase prominence in AI-generated answers. Cognizo is aimed at B2B customers—marketing teams and agencies—seeking to adapt content and SEO strategies for the AI-driven customer journey.
Customer Success Manager
Job not on LinkedIn
October 23
Cognizo
Artificial Intelligence • SaaS • B2B
Cognizo is an AI-first SaaS platform that provides Answer Engine Optimization (AEO) and AI search analytics to help brands monitor, measure, and improve their visibility across generative AI platforms (e. g. , ChatGPT, Gemini, Perplexity). It continuously tracks citations, mentions, sentiment and competitive share of voice, and delivers actionable optimization recommendations, technical audits, and automated workflows so marketing teams and agencies can increase prominence in AI-generated answers. Cognizo is aimed at B2B customers—marketing teams and agencies—seeking to adapt content and SEO strategies for the AI-driven customer journey.
📋 Description
• Serve as the primary advocate for customer insights • Develop and implement metrics-driven approaches (NRR, NPS) • Act as the senior point of contact for Cognizo's key customers • Design and continually refine customer onboarding, enablement, and retention programs • Partner closely with Product, Marketing, and Sales teams • Drive customer advocacy through initiatives • Build and manage a high-performing Customer Success team, setting clear objectives
🎯 Requirements
• 5+ years experience in customer success leadership roles within SaaS or similar technology environments • Experience or interest in SEO and AI • Exceptional communicator who enjoys daily customer interactions • Analytical thinker who leverages data to enhance customer strategies • Highly collaborative, proactive, and comfortable navigating growing organizations.
🏖️ Benefits
• Health insurance • Paid time off • Flexible working arrangements • Professional development opportunities
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