Customer Success Manager

Job not on LinkedIn

🕒 August 20

🇦🇪 United Arab Emirates (UAE) – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 31%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cohere

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

Artificial Intelligence • Enterprise • SaaS

Cohere is a leading enterprise AI platform optimized for generative AI, search and discovery, and advanced retrieval. The company offers AI-powered applications designed to augment and elevate the global workforce, helping businesses thrive in the AI era. Cohere provides solutions such as embedding and reranking models, allowing enterprises to efficiently retrieve information and build powerful applications. The company offers flexible deployment options for enterprise-grade AI, on any cloud or on-premises, and provides extensive developer resources and support. Cohere is committed to scaling intelligence to serve humanity, making intelligence abundant, affordable, and accessible.

📋 Description

• Own the success, adoption, and growth of Cohere’s UAE private sector customers • Build trusted relationships with senior enterprise stakeholders, including CXOs, VPs, Directors, and digital transformation leads • Develop success plans tailored to each organization’s mission, digital strategy, budget cycles, and constraints • Serve as primary point of contact and executive sponsor, managing escalations and customer satisfaction • Define and track success metrics including ROI, revenue growth, operational efficiency, cost savings, and innovation outcomes • Guide customers through AI adoption from use-case identification and pilot design through production deployment and scaling • Lead secure AI implementation projects in complex enterprise environments, including sensitive systems and on-premises deployments • Navigate legacy integration, data sensitivity, regulatory compliance, and cultural considerations • Create and execute change-management strategies to drive user adoption and value realization • Conduct regular executive business reviews demonstrating ROI, impact, and strategic value • Drive contract renewals and account growth • Advocate internally for regional customer features and capabilities • Provide strategic feedback to Product and Engineering on security, explainability, Arabic support, and ethical AI • Contribute to UAE-specific offerings, playbooks, documentation, and best practices • Share customer insights with regional go-to-market strategy and positioning • Represent Cohere at regional business forums, industry events, and enterprise roundtables

🎯 Requirements

• 8+ years of experience in customer success, account management, strategic consulting, or technology delivery roles within enterprise or private sector contexts • At least 3–5 years working directly with UAE enterprises across finance, healthcare, logistics, or technology • Proven track record managing complex, strategic accounts with multiple stakeholders, long sales cycles, and multi-year implementation timelines • Experience leading AI/ML, cloud, or enterprise software implementations in secure or highly regulated environments • Experience developing and executing customer success strategies, QBRs, and executive engagement programs • Deep understanding of how UAE enterprises evaluate, procure, and govern technology solutions • Fluent Arabic and English language proficiency • Strong knowledge of regional business culture, relationship-building practices, and hierarchical decision-making processes • Understanding of the UAE business environment, including free zones, mainland companies, and multinational operations • Knowledge of UAE Labour Law, Saudi business regulations, and data protection frameworks • Familiarity with Saudi Vision 2030, UAE Digital Transformation Strategy, and Smart Dubai • Experience with regional cloud strategies and security frameworks • 3+ years specifically managing GenAI, LLM, or conversational AI implementations • Experience with UAE enterprise digital transformation initiatives • Direct experience with regional defense, financial services, or healthcare sectors • Background in management consulting, systems integration, or digital transformation consulting for regional clients

🏖️ Benefits

• A weekly lunch stipend of $75/£75 or equivalent in your local currency • Full health and dental benefits • Separate mental health budget • RRSP matching • 401K • Pension Scheme • 100% Parental Leave top-up for up to 6 months, for either parent • Annual enrichment benefits covering arts & culture, fitness/wellness, quality time, and workspace improvement credit • Education & learning stipend for conferences, courses, and coaching • 6 weeks of paid vacation (30 working days) • Budget for traveling to other offices if remote • Annual company offsite • Daily lunch program, snacks, and regular community and social events for office-based employees • Co-working benefit for employees not near an office • $500 home office stipend