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Customer Success Manager

Job not on LinkedIn

🕒 April 8

🇦🇪 United Arab Emirates (UAE) – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

Where this job comes from

Posted on ITCAN Technology and Digital Marketing's careers page, not through a job board

First seen by Remote Rocketship April 8

Still open on ITCAN Technology and Digital Marketing's site. Checked 9 hours ago.

Logo of ITCAN Technology and Digital Marketing

ITCAN Technology and Digital Marketing

51 - 200 employees

Founded 2015

💼 Consulting

📣 Marketing

🛍️ eCommerce

Consulting • Marketing • eCommerce

ITCAN Technology is a full-service technology and digital marketing company that empowers online retailers and e-commerce businesses in the GCC region. With a focus on performance marketing, ITCAN offers a range of services including digital marketing strategies, influencer marketing, technology development, UI/UX design, and business intelligence consulting. The company leverages its insights and expertise to drive exponential growth and enhance customer interactions for its clients.

📋 Description

• Own performance & influencer marketing accounts (ROAS-driven) • Lead optimization, retention, growth planning, and upselling • Build strong, strategic client relationships • Collaborate closely with Product to translate client requirements into actionable inputs • Coordinate cross-functionally (BI, Ops, Finance, Influencer, Product) • Identify workflow gaps and proactively improve processes

🎯 Requirements

• 5–7 years total experience, with 3+ years in Account Management or Customer Success • Experience managing performance-based accounts (e-commerce, SaaS, marketplace, etc.) • Exposure to SaaS/product environments and cross-functional collaboration • Strong analytical skills and data literacy • High ownership, accountability, and ability to operate with minimal supervision • Preferred: Background in performance marketing, influencer marketing, affiliate, or agency + product environments.

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