Compliance QA Analyst III

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October 23

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Coinbase

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Crypto • Finance • Fintech

Coinbase is a leading cryptocurrency exchange platform that allows individuals and institutions to buy, sell, and trade various crypto assets such as Bitcoin and Ethereum. The company offers advanced trading tools, institutional solutions, and a self-hosted wallet for storing and managing cryptocurrencies. With a strong focus on security and transparency, Coinbase provides a trusted platform used by millions globally. It supports various features including staking, earning rewards, and spending crypto through their cards. Additionally, Coinbase provides developer tools and APIs for building onchain applications, making it a comprehensive hub for engaging in the crypto economy.

1001 - 5000 employees

Founded 2012

₿ Crypto

💸 Finance

💳 Fintech

💰 $21.4M Post-IPO Equity on 2022-11

📋 Description

• Complete weekly audit allocations in line with the existing procedures and grading standards • Provide a detailed overview of the errors identified in audits. • Root cause analysis, deep dive into our operational procedures to find opportunities, themes, and knowledge gaps to upskill team performance • Identify process gaps and work with stakeholders within CX and Compliance to improve the process. Provide regular QA insights, recommendations and feedback to Client Service Management • Collaborate with internal support teams across Data Analytics, Operations teams, Financial Crime Compliance, and L&D to help launch or improve existing processes and workflow • Implement and or enhance QA rubrics and frameworks. • Utilize an in-depth understanding of metrics to drive data-driven recommendations • Continuously add value through effective impact analysis, prioritization, project management and efficient execution of projects.

🎯 Requirements

• 4+ Years hands-on experience in Complaints support, Quality Assurance, or Compliance Testing programs across a diverse range of financial services/products • Experience in working across multiple systems and programs (e.g., experience in combinations of Complaints, KYC, AML, TMS, and sanctions) • Track record of delivering work outcome to budget and meeting quality standards • Experience in assisting, developing, and producing metrics and reporting • Strong written/verbal communication, critical thinking, and problem-solving skills • Highly-motivated, analytical, organized, innovative, and adaptive • Multi-tasking ability, team-oriented, and a self-starter • Proven ability to work collaboratively with global partners in other functional units • Exceptional work ethic and flexibility to work extended hours to meet deadlines, when necessary • Ability to work with limited direction from management when situations occur • Intermediate level in PowerPoint/Google Slides and Excel/Google Sheets

🏖️ Benefits

• bonus eligibility • equity eligibility • benefits (including medical, dental, and vision)