Senior Customer Success Manager

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August 1

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CoinsPaid

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Crypto • Fintech • eCommerce

CoinsPaid is a cryptocurrency payment service provider based in Estonia that specializes in offering a comprehensive range of crypto payment solutions for businesses. This includes a payment gateway, business wallet, and OTC desk, enabling companies to process transactions in various cryptocurrencies securely and efficiently. CoinsPaid stands out for its focus on lowering transaction fees, enhancing security through blockchain technology, and promoting financial inclusion by making crypto payments accessible to a global audience.

201 - 500 employees

Founded 2014

₿ Crypto

💳 Fintech

🛍️ eCommerce

💰 Initial Coin Offering on 2021-08

📋 Description

• CoinsPaid offers ready-to-use crypto payment solutions tailored to business’ every need. • Standing at the forefront of mass adoption, our products help businesses gear up for the new era of digital assets. • We showed tremendous growth since 2019 and in 2023 marked as "Best Crypto Payment Gateway for High-Volume Transactions". • Remote-first company with employees working from 30+ countries. • Passionate about crypto and fintech, building a team for everyday crypto use. • Looking for a Senior Customer Success Manager fluent in Russian and English to own a portfolio of top merchant accounts.

🎯 Requirements

• 4+ years of experience in Customer Success or Strategic Account Management proactively managing a portfolio of B2B clients preferably in crypto or fintech • Strategic Account Growth expertise: Proven track record of achieving growth KPIs, managing multiple merchants, creating and executing multi-level account growth plans • Business & technical acumen: Comfortable having business technical conversations with merchants; preferably business level understanding of how APIs work; technical skills are not required for the role • Data-driven problem solving: Experience analysing client data independently and subsequently uncovering client growth opportunities and optimizations • Change management & resilience: Thrive in dynamic hyper-growth, regulatory-shifting environments; you anticipate risk and keep merchants two steps ahead • C-level communication: Experience directly communicating with C-level executives on the side of the merchant • Ability to travel to industry events, client visits several times a year depending on merchant needs • Fluent in Russian and English

🏖️ Benefits

• Solid team spirit and emotional support for professional growth and development. • Dynamic and rapidly developing company. • International exposure across 30+ countries. • Participate in a leading crypto payment ecosystem. • Opportunities to conquer new markets and popularise cryptocurrencies.