Technical Support Specialist

🔥 0 minutes ago

🌐 Georgia, Kazakhstan, +2 more countries – Remote

🇬🇪 Georgia – Remote 🇰🇿 Kazakhstan – Remote 🇷🇸 Serbia – Remote 🇦🇲 Armenia – Remote

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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COLIBRIX ONE

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

💳 Fintech

🏦 Banking

🔌 API

Fintech • Banking • API

COLIBRIX ONE is an all-in-one payments platform and electronic money institution that provides card acquiring, virtual card issuance, business accounts (IBAN/SEPA) and developer-facing payment APIs and solutions. The company is a principal member of Visa and Mastercard and is FCA- and MFSA-authorised, offering scalable, secure payment processing, mass payouts, open banking and compliance-backed infrastructure for businesses and agencies of various sizes.

📋 Description

• Provide timely technical support to internal teams and partners regarding system monitoring and service stability • Maintain and use Prometheus, Grafana, Loki, and Alertmanager • Log, analyze, and categorize incidents in Jira Service Management, and escalate issues when needed • Develop and maintain small automation tools, including Python scripts and Telegram/Slack/Jira bots • Administer Linux servers, including logs, access control, services, and cronjobs • Document recurring issues and solutions in Confluence • Work with REST APIs to integrate with third-party systems • Participate in a 24/7 shift rotation, including nights and weekends

🎯 Requirements

• 1+ years of experience in technical support, operations, or system administration • Strong command of the Linux CLI, logs, services, file permissions, and networking • Experience working with monitoring and alerting systems • Understanding of incident and problem management (ITIL or Jira workflows) • Basic skills in Python scripting • Experience with Telegram, Slack, or Jira bots is a strong plus • Understanding of REST APIs • Excellent written and verbal communication skills in English and Russian • Willingness to work in a shift-based environment (including on-call) • Attention to detail, excellent communication skills and ability to explain complex technical concepts in simple terms • Nice to have: Experience in FinTech, acquiring, or payment systems • Nice to have: Familiarity with Docker, CI/CD, or centralized logging systems (e.g., ELK, Jaeger) • Nice to have: Hands-on contributions to automation or monitoring in production environments

🏖️ Benefits

• Opportunity to shape the future of fintech solutions within a growing company • Collaborative, horizontal team structure that values your expertise and ideas • Continuous learning and development opportunities to enhance your skills and career growth • Competitive salary and benefits package • Flexible work arrangements to support work-life balance