Associate Director – State Success Specialist

November 25

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

🐎 Kentucky – Remote

Although this job is listed in Kentucky, this company may be open to hiring remote in other states.

+2 more states

⛰️ Colorado – Remote 🐎 Kentucky – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote

💵 $56k - $95k / year

⏰ Full Time

🟠 Senior

👔 Director

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The College Board

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Education • Non-profit

The College Board is a mission-driven, not-for-profit organization dedicated to promoting excellence and equity in education. It connects students to college success and opportunity by supporting them in building essential skills for higher education and removing barriers to access. The College Board operates with a focus on respect, diversity, inclusion, and collaboration, with a diverse and dedicated team of professionals. Based in several locations across the United States, they strive to modernize operations and increase their digital footprint, supporting students and families nationwide.

1001 - 5000 employees

Founded 1900

📚 Education

🤝 Non-profit

📋 Description

• Develop and deliver training workshops, webinars, and resources (virtually and in-person) to district and school coordinators, ensuring consistent and clear understanding of assessment processes. • Serve as a trusted advisor and success partner to the lead, assigned State Implementation Manager and state office of assessment leaders, helping them optimize implementation and resolve challenges. • Establish feedback loops with stakeholders to measure training effectiveness and identify ongoing support needs. • Track and analyze training outcomes, making data-driven improvements to future sessions. • Lead onboarding and capacity-building efforts for new coordinators and staff across the states you are assigned to support. • Conduct site visits (pre-admin, mid-admin, post-admin) for training, support, and test security auditing as needed. • Serve as the primary liaison for the lead State Implementation Manager in assigned states and support district test coordinators and school staff, ensuring timely communication, updates, and troubleshooting. • Provide guidance as an SAT subject matter expert, helping customers navigate policy, technical, and process-related questions. • Facilitate meetings and prepare clear documentation and trainings. • Support customers and stakeholders with problem framing and solutioning from end to end. • Escalate and manage issues in partnership with the lead State Implementation Manager. • Contribute to refining implementation and training processes for the new digital SAT Suite of Assessments. • Capture lessons learned and propose scalable improvements for future implementations. • Collaborate with internal teams to improve support models, training approaches, and success management practices.

🎯 Requirements

• 3–5 years of related experience in K-12 education, assessment, customer success, or educational technology. • Strong background in training design and delivery with proven success leading workshops, webinars, and professional learning sessions. • Demonstrated ability to build trusted relationships with educators, administrators, and customers. • Excellent oral and written communication skills; able to explain complex processes clearly. • Experience with tools such as Microsoft Office, Salesforce, and Smartsheet. • Flexible, proactive, and able to balance multiple responsibilities in fast-moving environments. • Willingness to travel 12–24 times per year.

🏖️ Benefits

• Annual bonuses and opportunities for merit-based raises and promotions • A mission-driven workplace where your impact matters • A team that invests in your development and success