Senior Account Program Manager

🕒 6 days ago

🇺🇸 United States – Remote

💵 $128k - $160k / year

⏰ Full Time

🟠 Senior

📋 Program Manager

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Collibra

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

🏢 Enterprise

☁️ SaaS

💰 Venture Round on 2022-01

Enterprise • Analytics • SaaS

Collibra is a leading provider of data intelligence solutions, recognized for its excellence in data governance, data cataloging, and data quality. The Collibra Data Intelligence Platform allows enterprises to manage and utilize data effectively by offering tools for data governance, data lineage, data privacy, and AI governance. With strong partnerships and a global presence, including offices in the USA and Belgium, Collibra supports various industries such as financial services, healthcare, retail, and more. Its platform is highly regarded for its robust integration capabilities, API offerings, and comprehensive approach to data risk management and compliance.

📋 Description

• Serve as the primary point of contact for assigned federal accounts, building trusted relationships with key stakeholders, system integrators and partners. • Establish long-term relationships within assigned government customers while developing an understanding of the client’s strategic goals and overall impact on business results. • Understand customers' business objectives, technical needs, and success criteria, aligning Collibra’s services to meet their goals. • Support renewals and expansion by demonstrating technical value and best practices. • Understand customer mission objectives and map them to product capabilities. • Provide guidance during onboarding, deployment, upgrades, and ongoing operations. • Coordinate technical discussions, architecture reviews, and solution design sessions. • Assist with documentation, technical presentations, and briefings for government stakeholders. • Coordinate product functionality and roadmap meetings between product customers and the customer. • Coordinate Support, Services and Customer Engineering on customer projects and initiatives by providing project leadership and guidance based on customer overall objectives. • Align services delivery with customer’s business needs by ensuring successful project execution and implementations are delivered on time, within scope, and aligned to customer goals. • Drive customer alignment on goals, success criteria, and acceptance milestones. • Identify and track key customer risk indicators (usage, sentiment, support volume, executive engagement, compliance). • Lead the effort with Sales and the technical teams to identify customer risk, performance issues, and opportunities for optimization. • Help customers avoid and/or mitigate issues with proactive guidance based on extensive customer experience. • Advocate for customer needs internally, influencing product roadmap and prioritization. • Act as point of contact for managing escalations, coordinating cross-functional resolution with Support, Product, and Engineering. • Provide clear and constructive product feedback to Collibra’s Product Management teams based on customer use-cases and requirements. • Be a customer advocate to ensure that escalations are resolved in a timely fashion.

🎯 Requirements

• 5+ years of experience in a technical customer-facing role (TAM, Solutions Engineer, Systems Engineer, or similar) • Experience supporting U.S. federal government customers (civilian, DoD, or IC) • Strong understanding of enterprise software, SaaS, or cloud-based solutions • Ability to explain complex technical concepts to both technical and non-technical audiences • Experience working in regulated or high-security environments • Excellent communication, organization, and stakeholder management skills • Experience deploying enterprise solutions • Knowledge of government hierarchy and operations • Strong business insight and problem-solving skills with the ability to influence internal and external stakeholders at all levels • Familiarity with compliance frameworks such as FedRAMP, NIST 800-53 • Experience with cloud platforms (AWS, Azure, or GCP), especially GovCloud or equivalent • Experience working with system integrators • A solid technical background in data management • Active or eligible U.S. Government security clearance

🏖️ Benefits

• Competitive total rewards package • Bonus potential • Equity for eligible roles • Flex Fund monthly stipend • Pension/401k plans