Director, Rooms Division

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Columbia Shipmanagement

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🚗 Transport

☁️ SaaS

Transport • Maritime • SaaS

Columbia Shipmanagement is an international organization with 40 years of experience providing world-class ship management and maritime services. With a global presence and more than 25 offices, training centers, and crewing agencies worldwide, Columbia specializes in a comprehensive range of services including technical management, crew management and training, commercial services, new building supervision, digitalization, and insurance and claims management for various types of vessels. Their expertise extends to optimizing vessel performance and enhancing operational efficiency, making them a trusted partner in the maritime industry.

📋 Description

• Lead and oversee the full suite housekeeping operation on board Amangati, ensuring all suites are serviced, turned down, and presented to the highest Aman standard at all times — immaculate, considered, and personalized to each guest’s preferences and profile. • Manage, schedule, and develop the suite attendant team, ensuring appropriate coverage across all suites at all hours, efficient rotation during turnaround, and consistent delivery of Aman’s housekeeping standards throughout each voyage. • Conduct regular suite and cabin inspections across all guest accommodation, crew cabins, and officer cabins, and ensure all deep-cleaning programmes, pre-embarkation preparations, and end-of-voyage clearances are planned, executed, and completed to full standard. • Maintain accurate records of all suite inspection outcomes, maintenance requests, and follow-up actions liaise closely with the technical team to ensure all defects are reported, tracked, and resolved without delay. • Manage all guest amenities, minibar, and in-suite consumable stock levels, ensuring correct par levels are maintained, replenishment is timely, and all items meet Aman at Sea’s specifications. • Ensure full compliance with all USPH, ISM, and Aman at Sea hygiene and sanitation standards across all housekeeping operations, including infection prevention protocols and outbreak management procedures. • Hold full operational responsibility for the onboard laundry, ensuring efficient, high-quality processing of all guest laundry, crew uniforms, officer laundry, linen, and toweling, and that all items are handled with care and returned within service timeframes. • Manage linen stock across all categories, monitor condition and replacement cycles, and ensure the laundry facility and equipment are maintained, operated correctly, and any faults reported without delay. • Ensure the impeccable cleanliness, presentation, and appropriate set-up of all public areas aboard Amangati at all times, supported by structured cleaning schedules, regular inspection rounds, and close coordination with all departments. • Oversee the cleaning and presentation of all outdoor deck areas, pool surrounds, sun decks, and al fresco spaces, ensuring all areas are correctly set up and guest-ready from the start of each day. • Own the floral and decorative programme aboard Amangati, including planning, sourcing, monitoring condition, adapting for special occasions, and managing budgets in line with agreed parameters while maintaining the Aman aesthetic. • Lead, inspire, and develop all team members within the Rooms Division, managing scheduling, performance, training, and induction, and liaising with the Director of Human Resources to ensure welfare, compliance, and a high-performance, people-first culture.

🎯 Requirements

• Minimum 7–10 years of progressive housekeeping or rooms division experience, with at least 3–5 years in a senior leadership role within an ultra-luxury hotel or small luxury cruise line. • Demonstrated experience managing the full scope of a rooms division operation, including suite servicing, laundry, public area cleaning, linen management, and amenity stock control, across a complex multi-area environment. • A genuine eye for detail and an exacting personal standard of cleanliness and presentation. • Experience overseeing a floral or decorative programme, or a proven aesthetic sensibility and the confidence to manage the visual presentation of a vessel’s shared spaces to the Aman standard. • Proven ability to lead, motivate, and develop a multicultural team of team members in a shipboard environment, maintaining high morale, consistent performance, and strong team cohesion throughout a voyage. • Sound working knowledge of USPH regulations, ISM requirements, and shipboard hygiene and sanitation standards, including infection prevention and outbreak management procedures. • Organized and operationally disciplined, with strong stock management, scheduling, and documentation skills comfortable with the administrative demands of a multi-area department. • Collaborative and communicative a director who works effectively across departments and understands that the rooms division’s work is most visible when every other department’s operation runs smoothly around it. • Fluency in English (written and spoken) is required additional language skills are an advantage.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development