Guest Service Supervisor – Arabic Speaking

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Columbia Shipmanagement

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

🚗 Transport

☁️ SaaS

Transport • Maritime • SaaS

Columbia Shipmanagement is an international organization with 40 years of experience providing world-class ship management and maritime services. With a global presence and more than 25 offices, training centers, and crewing agencies worldwide, Columbia specializes in a comprehensive range of services including technical management, crew management and training, commercial services, new building supervision, digitalization, and insurance and claims management for various types of vessels. Their expertise extends to optimizing vessel performance and enhancing operational efficiency, making them a trusted partner in the maritime industry.

📋 Description

• Front Desk Operations: Supervise the Front Desk team and Bell staff. Ensure smooth operations during peak hours, coordinate room assignments, monitor room availability, and assist with guest check-in and check-out processes. • Guest Services Operations: Provide exceptional customer service to guests, ensuring their needs and requests are handled promptly and professionally. Strive to create a welcoming and positive atmosphere for guests throughout their stay. • Front Desk Supervision: Support and guide the Front Desk team, providing training, feedback, and performance evaluations to enhance their skills and optimize their performance. Foster a positive and collaborative work environment. • Guest Relations: Foster positive relationships with guests and maintain open lines of communication with guests to ensure their satisfaction and build positive relationships. • Training and Development: Participate in training sessions to enhance skills and knowledge of front office operations, guest services and ship policies. Stay updated on industry trends and best practices. • Administrative Tasks: Assist in managing administrative functions, such as maintaining guest records, reports, and departmental expenses. Ensure accuracy in reporting, adherence to policies and procedures, and timely completion of tasks. • Safety and Security: Adhere to ship safety protocols and emergency procedures within the front office department. Monitor security measures and promptly report any incidents or concerns. • Communication and Collaboration: Foster effective communication and collaboration with other vessel departments, including housekeeping, food and beverage, and deck & engine, to ensure seamless guest experiences and resolve operational issues.

🎯 Requirements

• Previous experience in a leadership Front Office role, preferably in a luxury ship and luxury hotel setting; • Proficiency in English and Arabic is essential, with excellent verbal and written communication skills for guest interaction. Any additional languages is a plus; • Experience in other cruise vessels of similar size (15000 GT/3400 pax) is a plus; • Proven leadership and supervisory skills, with the ability to motivate and develop a team; • Strong organizational and multitasking abilities with exceptional attention to detail; • Problem-solving skills and the ability to handle guest complaints and concerns with professionalism and empathy; • Familiarity with front office operations, shipboard property management systems, and front office software’s, including Otalio and MXP is a plus; • Ability to work in a dynamic and fast-paced, 24/7 operational environment, including weekends and holidays; • Understanding of shipboard safety and security protocols and the ability to ensure compliance.