CX Community Engagement Specialist

🔥 29 minutes ago

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Comfrt

WebsiteLinkedInAll Job Openings

51 - 200 employees

🍽️ Food & Beverage

🏥 Healthcare

✈️ Travel

Food & Beverage • Healthcare • Travel

Comfrt is a direct-to-consumer apparel brand and Shopify-based e-commerce retailer focused on comfort-first clothing. The company sells hoodies (including slightly weighted hoodies marketed for anxiety relief), loungewear, blankets, travel gear, kids and pet items, and accessories, and operates an ambassador program and mobile app. Its messaging emphasizes cozy, functional, lifestyle apparel and DTC online sales.

📋 Description

• Interacting with audiences across social media platforms to build brand awareness • Foster community engagement and drive customer relationships • Monitor comments and respond to messages • Create strategies to increase follower interaction • Analyze engagement metrics and collaborate with content creators • Ensure brand voice consistency • Handle customer service inquiries and escalate issues • Connect with Growth, Loyalty, and Customer Experience teams for consistent messaging and proactive engagement strategies

🎯 Requirements

• 2+ years of hands-on experience managing social media communities on platforms like Facebook, TikTok, Reddit, Instagram, or X • Experience with social listening, community management, or analytics tools such as Sprout Social, Facebook Insights, Reddit Insights, or similar platforms • Ability to monitor, identify, and escalate community sentiment spikes, PR risks, or crisis situations in real-time • Develop, own, or maintain brand voice guidelines and tone-of-voice documentation to ensure consistency across team communications • Bachelor's degree in marketing, communications, or a related field. • Strong background in customer experience or marketplace support • Expertise in content creation, audience engagement strategies, social media analytics • Familiarity with platforms like Reddit, Sprout Social, and Facebook Insights • Exceptional written communication and brand voice alignment • Excellent attention to detail and process accuracy

🏖️ Benefits

• generous paid time off • company-covered health insurance • 5% 401k match • discounts on all Comfrt products