IT Support Specialist

Job not on LinkedIn

🔥 9 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CommandLink

WebsiteLinkedInAll Job Openings

201 - 500 employees

📡 Telecommunications

☁️ SaaS

🔐 Security

Telecommunications • SaaS • Security

CommandLink is a company that offers a unified platform for managing IT networks and security services. Their platform integrates network design, deployment, and management, including SD-WAN, SASE, cloud phone systems, and collaboration services. CommandLink focuses on enhancing IT infrastructure by providing advanced security features and centralized control through their proprietary ITSM (IT Service Management) solution. With services such as analytics, monitoring, alerting, and support, CommandLink aims to streamline IT operations and improve organizational efficiency. Their solutions are designed to cater to the IT needs of large enterprises globally, emphasizing security and high performance with guaranteed uptime.

📋 Description

• Provide day-to-day IT support across the company, including general IT troubleshooting and helpdesk support • Set up and configure laptops for new hires, ensuring security, compliance, and readiness from day one • Manage and support Microsoft Intune for device and application management • Administer and monitor Pulseway for proactive system management and support • Troubleshoot and resolve issues across both MacOS and Windows environments • Resolve software, hardware, and network issues quickly and efficiently • Document issues, resolutions, and best practices to improve support processes • Collaborate with global colleagues to ensure consistent IT standards and practices

🎯 Requirements

• 3+ years of experience in IT support or helpdesk roles • Strong background in troubleshooting hardware, software, and networking issues • Hands-on experience supporting both MacOS and Windows environments • Experience with Microsoft Intune administration • Experience with Pulseway or similar remote monitoring/management tools • Excellent communication skills, with the ability to support users remotely across time zones • Ability to work independently while aligning with U.S. business hours • A proactive, customer-focused mindset with strong problem-solving skills • Experience supporting SaaS environments (e.g., Microsoft 365, Google Workspace) is nice to have • Familiarity with onboarding/offboarding processes in distributed teams is nice to have • IT certifications (CompTIA, Microsoft, Apple, etc.) are nice to have

🏖️ Benefits

• Room to grow at a high-growth company • An environment that celebrates ideas and innovation • Your work will have a tangible impact • Flexible time off • Fun events at cool locations • Employee referral bonuses • 100% remote position