CommandLink
Telecommunications • SaaS • Security
CommandLink is a company that offers a unified platform for managing IT networks and security services. Their platform integrates network design, deployment, and management, including SD-WAN, SASE, cloud phone systems, and collaboration services. CommandLink focuses on enhancing IT infrastructure by providing advanced security features and centralized control through their proprietary ITSM (IT Service Management) solution. With services such as analytics, monitoring, alerting, and support, CommandLink aims to streamline IT operations and improve organizational efficiency. Their solutions are designed to cater to the IT needs of large enterprises globally, emphasizing security and high performance with guaranteed uptime.
Technical Account Manager
October 1
🏈 Alabama – Remote
🌵 Arizona – Remote
+20 more states
💵 $90k - $120k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🧑🔧 Technical Account Manager
🦅 H1B Visa Sponsor
CommandLink
Telecommunications • SaaS • Security
CommandLink is a company that offers a unified platform for managing IT networks and security services. Their platform integrates network design, deployment, and management, including SD-WAN, SASE, cloud phone systems, and collaboration services. CommandLink focuses on enhancing IT infrastructure by providing advanced security features and centralized control through their proprietary ITSM (IT Service Management) solution. With services such as analytics, monitoring, alerting, and support, CommandLink aims to streamline IT operations and improve organizational efficiency. Their solutions are designed to cater to the IT needs of large enterprises globally, emphasizing security and high performance with guaranteed uptime.
📋 Description
• Lead enterprise onboarding sessions and technical discovery with full accountability for outcomes • Configure the Command|Link ITSM platform: services, workflows, automation rules, escalation policies, and reporting • Design and implement alerting and monitoring policies aligned to SLAs/SLOs • Own integrations with external ITSM systems (ServiceNow, Jira, Freshservice) via APIs/webhooks • Act as the primary technical owner for assigned enterprise accounts — accountable for adoption, satisfaction, and technical success • Guide customers in adopting ITSM workflows, monitoring, and AIOps capabilities • Run QBRs and proactively deliver improvement plans • Troubleshoot and resolve workflow, alerting, and integration issues with urgency and precision • Join customer-facing sales calls as the technical authority on ITSM, monitoring, and workflow automation • Collaborate with sales engineers to design solutions and deliver execution-ready platform demos
🎯 Requirements
• 4+ years in a TAM, Post-Sales, Pre-Sales, or Technical Support role, preferably in SaaS or MSP environments • Proven track record of owning enterprise customer outcomes end-to-end • Strong hands-on knowledge of ITSM platforms (ServiceNow, Jira Service Management, Freshservice) • Background in monitoring, alerting, AIOps, and workflow automation • ITIL process knowledge (incident, change, problem) • Hands-on experience with alerting/monitoring concepts and event correlation • Experience with APIs, JSON, webhooks, and light scripting (Python/PowerShell preferred) • Familiarity with enterprise integrations and multi-tenant SaaS delivery • Execution mindset and strong communicator with executive presence • Skilled at leading customer workshops, demos, and training sessions • Comfortable managing multiple enterprise accounts with accountability for success • Must reside in one of the following states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Indiana, Kansas, Kentucky, Louisiana, Maryland, Michigan, Mississippi, Missouri, Nevada, New Hampshire, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin
🏖️ Benefits
• Room to grow at a high-growth company • An environment that celebrates ideas and innovation • Your work will have a tangible impact • Generous Medical, Dental, and Vision coverage for full-time employees • Flexible time off • 401k to help you save for the future • Fun events at cool locations • Free DoorDash lunches on Fridays • Employee referral bonuses to encourage the addition of great new people to the team
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