Technical Product Manager, Networking and Monitoring

October 15

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CommandLink

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Telecommunications • SaaS • Security

CommandLink is a company that offers a unified platform for managing IT networks and security services. Their platform integrates network design, deployment, and management, including SD-WAN, SASE, cloud phone systems, and collaboration services. CommandLink focuses on enhancing IT infrastructure by providing advanced security features and centralized control through their proprietary ITSM (IT Service Management) solution. With services such as analytics, monitoring, alerting, and support, CommandLink aims to streamline IT operations and improve organizational efficiency. Their solutions are designed to cater to the IT needs of large enterprises globally, emphasizing security and high performance with guaranteed uptime.

201 - 500 employees

📡 Telecommunications

☁️ SaaS

🔐 Security

📋 Description

• Define and execute the roadmap for internal products focused on network provisioning, monitoring, and observability across our SaaS infrastructure. • Partner with network engineering, DevOps, and NOC teams to identify operational gaps and deliver tools that improve uptime, performance visibility, and automation. • Drive development of monitoring and alerting platforms, integrating telemetry, dashboards, and performance metrics to enhance incident detection and response. • Collaborate with finance and operations to ensure seamless integration between billing, provisioning, and network systems, supporting accurate usage tracking and reporting. • Lead cross-functional initiatives to improve reliability, reduce manual workflows, and increase system transparency. • Work closely with UX/UI teams to design internal tools that are intuitive, efficient, and optimized for technical users. • Define key performance indicators (KPIs) for network health, provisioning success rates, and service reliability, using data-driven insights to guide product decisions. • Stay ahead of trends in network automation, observability, and SaaS infrastructure management to ensure our internal systems remain cutting-edge.

🎯 Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical field (MBA or advanced technical degree a plus) • 5+ years of product management experience, with at least 3+ years focused on network infrastructure, monitoring systems, or operational platforms • Strong understanding of networking concepts (e.g., routing, switching, firewalls, VPNs, DNS, SD-WAN, network automation) • Experience with monitoring, observability, and alerting tools such as Datadog, Prometheus, Grafana, New Relic, or similar • Familiarity with infrastructure-as-code and automation frameworks (Terraform, Ansible, etc.) and modern cloud platforms (AWS, Azure, GCP) • Experience collaborating with network engineering and DevOps teams to deliver highly reliable, scalable systems • Strong Agile experience leading cross-functional teams to deliver complex technical products • Proven ability to define and deliver tools that improve network visibility, reliability, and operational efficiency.

🏖️ Benefits

• Room to grow at a high-growth company • An environment that celebrates ideas and innovation • Your work will have a tangible impact • Flexible time off • Fun events at cool locations • Employee referral bonuses to encourage the addition of great new people to the team