Technical Solutions Manager

Job not on LinkedIn

November 10

Apply Now

Receive Emails with Similar Jobs

Common Cause

WebsiteLinkedInAll Job Openings

Common Cause is a nonpartisan, grassroots organization dedicated to restoring the core values of American democracy, reinventing an open, honest and accountable government that serves the public interest, and empowering ordinary people to make their voices heard in the political process.

51 - 200 employees

📋 Description

• Provide advanced support and guidance to our largest partners and stakeholders, ensuring successful onboarding, tool adoption, and seamless workflow migration. • Provide expert, hands-on assistance for complex partner issues, including troubleshooting platform configurations, diagnosing API or integration errors, and resolving data or workflow problems. • Understand partner programmatic needs and assist in configuring, troubleshooting, and optimizing their setup on our platforms. • Act as the bridge between partners and internal teams, translating partner feedback into actionable insights for the Impact, Engineering, Partnerships, and Product teams. • Identify, document, and escalate technical issues or friction points; proactively track resolutions and communicate updates to stakeholders. • Deliver training sessions, documentation, and resources to empower partners to maximize value from our tools. • Actively gather partner feedback, analyze usage patterns, and provide structured input to influence product improvements and feature development. • Build long-term relationships, ensuring retention, satisfaction, and opportunities for growth.

🎯 Requirements

• 2-4+ years in account management, customer success, or technical support, ideally within a tech or SaaS environment, OR 2-4 years or more as a power user of Action Network. • Strong technical skills and ability to work with Liquid, APIs, SQL, or HTML/CSS, with a demonstrated ability to quickly understand and clearly explain complex tools and technologies. • Experience supporting onboarding, migrations, or campaign-based workflows. • Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders. • Skilled at gathering and synthesizing feedback into actionable insights. • Proven ability to identify problems, escalate effectively, and drive toward solutions. • Highly organized with strong project coordination skills. • Experience with CRM tools, ticketing systems, or product feedback workflows. • Nice to have: 2-4 years or more as a power user of Action Builder. • Familiarity with tools that integrate with Action Network and Action Builder • Familiarity with other tools in the progressive tech ecosystem • Familiarity with data migration best practices

🏖️ Benefits

• 90% paid health insurance (platinum metal level plan) for you and your family • 100%, dental, and vision for you and your family • Unlimited PTO • Employer-matched 401(k) • Technology stipend • Health and wellness allowance • Professional development benefits • Generous paid parental leave