Senior Operations Manager, Implementation

🔥 13 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $120k - $150k / year

⏰ Full Time

🟠 Senior

🛠️ Implementation Specialist

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Commure

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

Commure is a healthcare technology company that builds AI-powered software and integrated infrastructure for health systems. The company develops ambient AI assistants, revenue cycle management tools, patient engagement platforms, and asset/safety monitoring solutions that integrate with electronic health records to automate documentation, coding, billing, and operational workflows. Commure focuses on co-developing solutions with health systems to reduce cost of care, lower clinician burnout, and improve patient and operational outcomes.

📋 Description

• Ensure the efficient and timely execution of all essential aspects of client onboarding, from project initiation to launch. • Engage in cross-functional collaboration with key internal stakeholders, including our Launcher, Account Management, Product, Engineering, and other Operations teams. • Contribute to designing and implementing systems and processes that facilitate scalability and efficiency. • Break down hairy, challenging business problems • Own execution and outcomes • Oversee the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics. • Drive operational metrics (process throughput, defect rate, etc.) • Understand the business in-and-out to be proactive about solving emerging problems

🎯 Requirements

• 6+ years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company • Comfortable working with data and proficiency in SQL + Excel • SQL is a big PLUS or robust analytical experience (ex. finance, consulting, etc) • Expertise in project management • Energized By People • Truth Seeker • Project Confidence • Comfort in Chaos • Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success • Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure's best practices • Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives. • Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience. • Proficient in Retool, Google Suite is a plus • Experience in the RCM (Revenue Cycle Management) space is a bonus

🏖️ Benefits

• Offers Equity