Customer Success Manager, NL/FR/EN

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🕒 April 1

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Commuty

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

🤝 B2B

☁️ SaaS

🚗 Transport

💰 Seed Round on 2019-04

B2B • SaaS • Transport

Commuty is a B2B SaaS company that provides smart solutions for parking, green mobility, and workspace management. Designed to optimize employees' commutes and support flexible work arrangements, Commuty offers an all-in-one platform to manage mobility, parking, and desk booking. Their innovative systems facilitate fair and automated parking reservations, promote multimodal mobility, and simplify office space management. Commuty aims to address workplace and environmental challenges through these comprehensive and user-friendly tools.

📋 Description

• Manage the Customers • Act as Project Manager for the launch of newly signed Customers • Set up and manage the Customer’s environment in the app • Inform & train the relevant stakeholders of the Customer on the usage of the app • Take ownership of the contract terms and the invoicing management for your Customers together with the Admin Manager • Manage Customer relationships to increase Customers LTV and prevent churn • Collect regular feedback from your Customers • Propose relevant actions to take or developments to make to the team & Customers • Present new features to our Customers • Make Upsells to Achieve annual renewal and upselling revenue targets • Collaborate with sales team when needed • Be the point of contact for frontline support requests • Assist and educate our Customers in how to use our product • Update and feed our FAQ page • Make suggestions for improving the support process

🎯 Requirements

• Empathy and patience, but with the ability to be firm • Good writing, listening and negotiation skills • Proactive and autonomous • Excellent interpersonal skills • Notions of project management and/or Customer support are assets • Experience in a SaaS company is a plus • Rigorous, well-organized and methodical (results-driven) • Bachelor degree in any relevant skills • Bilingual French / Dutch is a mandatory requirement (and super fluent in English)

🏖️ Benefits

• Tremendous growth opportunities • Be a part of a dynamic team focused on taking Commuty to the next level • Cool work environment that is caring, fun, and collaborative • Office in Louvain-la-Neuve & Brussels, with a strong culture of remote work