Tech Ops Manager

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ComputerCare

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2004

🔧 Hardware

🏢 Enterprise

IT Logistics • Hardware • Enterprise

ComputerCare is a company that specializes in providing IT logistics and asset management services. They offer solutions like repair services, onsite support, and IT logistics managed specifically for businesses of any size. With a focus on simplifying IT asset management, ComputerCare offers services including smooth onboarding and offboarding, device tracking, and repair, utilizing a custom portal for request and status tracking. They are also an Apple Authorized Service Provider and Reseller, using genuine Apple parts for repairs. ComputerCare prides itself on fast, secure, and efficient service delivery, catering primarily to major tech companies.

📋 Description

• Global Service Delivery: Own the end-to-end performance and escalation management of the global IT deployment queue to ensure a seamless, high-touch employee experience. • Global Asset Governance: Maximize hardware lifecycle efficiency and inventory data integrity across all international hubs to optimize utilization and reduce procurement spend. • Vendor & Partner Management: Direct and hold accountable regional service providers and distributed deployment teams to ensure compliance with global operational standards. • Process & Workflow Optimization: Drive the standardization and continuous improvement of cross-functional logistics workflows between internal IT teams and external partners.

🎯 Requirements

• Management: 2+ years of experience leading teams, regional service partners, or managed service providers (MSPs). • Industry Experience: 3+ years in IT operations, enterprise logistics, or IT asset management (ITAM). • Queue & Escalation Ownership: Experience managing high-volume ticketing queues (Zendesk preferred) and resolving complex, high-priority operational escalations. • Asset Governance: Hands-on experience tracking hardware lifecycles and maintaining high inventory data integrity (Oomnitza preferred). • ****Preferred Skills • Global Operations: Experience managing international vendors and shipping logistics across multiple regions (e.g., LATAM, AMER, EMEA, APAC). • Vendor Relations: Track record of driving performance and SLAs with major external partners (e.g., CDW, Milestone). • Data & Optimization: Ability to track daily operational metrics, manage inventory levels to reduce spend, and streamline cross-functional workflows.

🏖️ Benefits

• Comprehensive Medical, Dental, and Vision plans to keep you feeling your best • 401(k) with employer match—because your future matters • Company-paid Life Insurance, plus HSA & FSA options • Employee Assistance Program (EAP) for real support when you need it • Adoption Assistance to help grow your family • Commuter Benefits for an easier ride • Free Coursera Professional Certifications to level up your skills • Generous vacation & sick time, plus paid time off to give back to your community