Collections Specialist

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CompuWorks Ltd.

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🔒 Cybersecurity

SaaS • Cybersecurity • IT Services

CompuWorks is a leading provider of information technology services, known for delivering exceptional IT and security experiences that customers love. With a commitment to employee success and a strong work culture, CompuWorks invests in its workforce to empower innovative minds and encourage professional growth. The company offers a range of comprehensive IT solutions, leveraging over 30 years of expertise to maximize efficiency and anticipate future challenges for their clients. CompuWorks is characterized by its customer-centric approach and robust support for remote work, making it a dynamic workplace capable of adapting to an ever-evolving tech landscape.

📋 Description

• Maintain ownership of the AR Aging with respect to your assigned accounts • Responsible for inbound and daily outbound collection calls and communications with clients • Serve as a primary point of contact for clients regarding billing questions, account status, and payment-related inquiries • Build and maintain professional, collaborative relationships with clients to encourage open communication and timely resolution of account matters • Responsible meeting established performance metrics related to client outreach activity, including call and communication volume • Drive measurable improvement in AR aging and past due balances through effective collections and issue resolution efforts • Collaborate cross functionally to resolve customer disputes • Assist with payment reconciliation and follow up on unapplied cash, discrepancies and bounced/failed payments • Assist clients in navigating our customer billing portal, including guiding them through payment processing, autopay setup, and resolving related questions or issues • Identify root causes and make recommendations for continuous improvement of AR and collections processes • Negotiate payment plans, when necessary • Prioritize proactive communications with customers to minimize losses associated with bad debt • Demonstrate strong customer service skills when handling customer complaints and supporting issue resolution • Notify management of any financial risk identified • Make recommendations to put customers on credit hold • Make recommendations for bad debt write offs • Assist with cash flow forecasting • Maintain knowledge of applicable laws, regulations, and compliance standards • Meet deadlines communicated by management • Maintain accurate and detailed account notes and collection activity logs • Maintenance of records for auditing purposes • Assist with yearly audits • Additional projects and reporting, as needed.

🎯 Requirements

• Bachelor's Degree preferred • 5+ years with cash apps and collections experience required • Microsoft Office application experience required • Intermediate to Proficient Excel skills required • NetSuite experience a plus • ConnectWise Manage experience a plus • Stripe experience a plus • Strong verbal and written communication skills and interpersonal skills required • Demonstrated ability to prioritize work and manage multiple projects concurrently • Attention to detail • Maintain strict confidentiality of sensitive client and company information. • Ability to work independently.