Business Practice Architect, Genesys CloudCX

15 hours ago

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Concentrix

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Enterprise • Artificial Intelligence • B2B

Concentrix is a global provider of fully integrated technology and business transformation services. The company specializes in creating innovative solutions through strategy and design, data and analytics, enterprise technology, digital operations, and more. It focuses on delivering operational excellence and advanced automation, acting as a seamless extension of its clients' businesses. Concentrix equips enterprises with capabilities in AI, APIs, advanced analytics, and offers services across various industries like automotive, banking, healthcare, and retail. With a commitment to sustainability, Concentrix aims to be a force for good while enhancing its clients' customer experiences and operational efficiencies.

10,000+ employees

Founded 1983

🏢 Enterprise

🤖 Artificial Intelligence

🤝 B2B

💰 Venture Round on 1995-01

📋 Description

• Provide technical product leadership within the Solution Architect and Development teams and throughout the Professional Services organization both in person and remotely • Monitor Genesys product roadmap and communicate to pertinent stakeholders • Identify new opportunities to leverage within Genesys platform, plus identify roadmap impacts to current processes/offerings • Provide technical product expertise during sales opportunities • Develop and deliver technical Proofs of Concept • Develop and deliver technical presentations • Build and demonstrate Genesys capabilities including Architect flows for inbound call, email, web messaging and other digital channels, ACD functionality such as telephony and skill based routing, outbound campaigns, quality assessment, workforce management • Review RFP/SOW requirements while leading solution design and delivering/refining solution completion estimates in support of our sales organization.

🎯 Requirements

• 7 years of experience with technology solution delivery and integration • 4+ years of deep experience with Genesys Cloud CX, having completed multiple successful implementations/migrations of large enterprises • Experience migrating from Genesys PureCloud a plus • Knowledge of contact center tools and processes • Experience with Amazon Web Services • Experience with Azure, Google Cloud, Machine Learning, and Generative AI a plus • Knowledge of other contact center platforms such as Amazon Connect a plus • Experience interacting with customers, organization members, and senior-level personnel, potentially up to C-suite • Proficiency in Microsoft Office products including MS PowerPoint, MS Excel, MS Word, MS Teams and MS Outlook. • A bachelor's degree in Engineering, Computer Science, Information Systems, or equivalent experience • Achieved the following certifications: Genesys Cloud CX: Professional, Genesys Cloud CX: Architect, Genesys Cloud CX: Developer

🏖️ Benefits

• private medical plans • great compensation package • retirement savings plans • paid learning days • flexible workplaces