Concentrix
Enterprise • Artificial Intelligence • B2B
Concentrix is a global provider of fully integrated technology and business transformation services. The company specializes in creating innovative solutions through strategy and design, data and analytics, enterprise technology, digital operations, and more. It focuses on delivering operational excellence and advanced automation, acting as a seamless extension of its clients' businesses. Concentrix equips enterprises with capabilities in AI, APIs, advanced analytics, and offers services across various industries like automotive, banking, healthcare, and retail. With a commitment to sustainability, Concentrix aims to be a force for good while enhancing its clients' customer experiences and operational efficiencies.
Customer Service Rep – Bilingual: English / French
November 25
🗣️🇫🇷 French Required
Concentrix
Enterprise • Artificial Intelligence • B2B
Concentrix is a global provider of fully integrated technology and business transformation services. The company specializes in creating innovative solutions through strategy and design, data and analytics, enterprise technology, digital operations, and more. It focuses on delivering operational excellence and advanced automation, acting as a seamless extension of its clients' businesses. Concentrix equips enterprises with capabilities in AI, APIs, advanced analytics, and offers services across various industries like automotive, banking, healthcare, and retail. With a commitment to sustainability, Concentrix aims to be a force for good while enhancing its clients' customer experiences and operational efficiencies.
📋 Description
• Provide inbound customer support using a call-flow guide in the customer’s preferred language • Assist customers with basic technical troubleshooting • Follow up, document, and retrieve information in databases • Offer additional products and/or services • Deliver an expert customer experience… with a smile
🎯 Requirements
• Fluent in French and English • At least one year of customer service experience • High school diploma or GED • A quiet, distraction-free home workspace • Strong ability to multitask rapidly • Willingness to learn new technologies • Excellent computer navigation skills and general computer literacy • A desktop or laptop computer to complete computer and internet tests • High-speed internet (no Wi‑Fi, no mobile hotspot, no satellite) and a smartphone
🏖️ Benefits
• Medical, dental, and vision insurance • Comprehensive Employee Assistance Program (EAP) • Registered retirement savings plan (RRSP) • Paid time off and paid holidays • Paid training days • DailyPay enrollment option to access pay in advance • Paid training and performance bonuses • Lucrative referral bonus opportunities • Health and wellness programs with trained partners to promote healthy living • Mentorship programs for a rewarding career path • Convenient remote work • Programs and events that promote diversity, equity, and inclusion
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