Concentrix
Enterprise • Artificial Intelligence • B2B
Concentrix is a global provider of fully integrated technology and business transformation services. The company specializes in creating innovative solutions through strategy and design, data and analytics, enterprise technology, digital operations, and more. It focuses on delivering operational excellence and advanced automation, acting as a seamless extension of its clients' businesses. Concentrix equips enterprises with capabilities in AI, APIs, advanced analytics, and offers services across various industries like automotive, banking, healthcare, and retail. With a commitment to sustainability, Concentrix aims to be a force for good while enhancing its clients' customer experiences and operational efficiencies.
Customer Service Representative – Bilingual: English / Spanish
November 25
🗣️🇪🇸 Spanish Required
Concentrix
Enterprise • Artificial Intelligence • B2B
Concentrix is a global provider of fully integrated technology and business transformation services. The company specializes in creating innovative solutions through strategy and design, data and analytics, enterprise technology, digital operations, and more. It focuses on delivering operational excellence and advanced automation, acting as a seamless extension of its clients' businesses. Concentrix equips enterprises with capabilities in AI, APIs, advanced analytics, and offers services across various industries like automotive, banking, healthcare, and retail. With a commitment to sustainability, Concentrix aims to be a force for good while enhancing its clients' customer experiences and operational efficiencies.
📋 Description
• Provide inbound customer support using a call flow guide in the customer’s preferred language • Help customers resolve basic technical issues • Track, document, and retrieve information in databases • Offer additional products and/or services • Deliver expert customer experiences…with a smile.
🎯 Requirements
• The ability to speak fluent Spanish and English • 1+ year of customer service experience • Open availability • A high school diploma or GED • A quiet, distraction-free environment to work from in your home • Proficiency in fast-paced multi-tasking • Eagerness to learn new technologies • Strong computer navigation skills and PC knowledge • A desktop or laptop to complete PC and internet testing • High Speed internet (no wireless/hotspots or satellite) and a smartphone
🏖️ Benefits
• medical, dental, and vision insurance • comprehensive employee assistance program (EAP) • registered retirement savings plan • paid time off and holidays • paid training days • DailyPay enrollment option to access pay "early," when you want it • paid training and performance-based incentives • lucrative employee referral bonus opportunities • company networking opportunities • health and wellness programs with trained partners • mentorship programs
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