Dynamics 365 Customer Engagement Solution Architect

November 20

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Concentrix

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Enterprise • Artificial Intelligence • B2B

Concentrix is a global provider of fully integrated technology and business transformation services. The company specializes in creating innovative solutions through strategy and design, data and analytics, enterprise technology, digital operations, and more. It focuses on delivering operational excellence and advanced automation, acting as a seamless extension of its clients' businesses. Concentrix equips enterprises with capabilities in AI, APIs, advanced analytics, and offers services across various industries like automotive, banking, healthcare, and retail. With a commitment to sustainability, Concentrix aims to be a force for good while enhancing its clients' customer experiences and operational efficiencies.

10,000+ employees

Founded 1983

🏢 Enterprise

🤖 Artificial Intelligence

🤝 B2B

💰 Venture Round on 1995-01

📋 Description

• Evaluate and implement performance and stability enhancements within D365 CE • Align system functionality with client business objectives through customization • Engage in technical conversations and workshops with customers • Develop and maintain Power Automate solutions with internal logic processing

🎯 Requirements

• 10-15 years of experience with Dynamics 365 and Dynamics CRM on cloud and optionally on-premises • Expert knowledge in Dynamics 365 Sales (Enterprise, Insights, Copilot in/for Sales) functionality and Dynamics 365 Customer Service • Extensive experience with Power App development • Strong proficiency in developing, troubleshooting, and maintaining solutions and architecture of Dynamics and Power Apps (Canvas and Model-Driven apps) and Power Automate • Advanced knowledge of D365 CE enterprise level architecture and connecting with external systems • Familiarity with integrating data from Dataverse, SharePoint, and other sources • Familiar with Power Platform governance and administration • Deep understanding of Dataverse, governance strategies, environment planning, and security • Knowledge of Application Lifecycle Management (ALM) via solutions and pipelines • Strong ability to engage with key technical stakeholders and business decision makers • Demonstrated ability to deliver technical training and effectively resolve complex Power Apps issues and architectural challenges

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options