Concentrix
Enterprise • Artificial Intelligence • B2B
Concentrix is a global provider of fully integrated technology and business transformation services. The company specializes in creating innovative solutions through strategy and design, data and analytics, enterprise technology, digital operations, and more. It focuses on delivering operational excellence and advanced automation, acting as a seamless extension of its clients' businesses. Concentrix equips enterprises with capabilities in AI, APIs, advanced analytics, and offers services across various industries like automotive, banking, healthcare, and retail. With a commitment to sustainability, Concentrix aims to be a force for good while enhancing its clients' customer experiences and operational efficiencies.
E-Commerce Advisor, Italian
October 14
🗣️🇮🇹 Italian Required
Concentrix
Enterprise • Artificial Intelligence • B2B
Concentrix is a global provider of fully integrated technology and business transformation services. The company specializes in creating innovative solutions through strategy and design, data and analytics, enterprise technology, digital operations, and more. It focuses on delivering operational excellence and advanced automation, acting as a seamless extension of its clients' businesses. Concentrix equips enterprises with capabilities in AI, APIs, advanced analytics, and offers services across various industries like automotive, banking, healthcare, and retail. With a commitment to sustainability, Concentrix aims to be a force for good while enhancing its clients' customer experiences and operational efficiencies.
📋 Description
• Communicating with customers by telephone, email and online to provide outstanding service • Building a rapport with customers to help them with enquiries including; order taking, product information, tracking deliveries, returns, sizing and quality queries • Discussing new products and managing multiple tasks to promptly resolve customer queries • Identifying ways to improve processes in order to improve sales, brand loyalty and the customer service and experience • Updating our systems with information and helping marketing, retail and other teams to further improve customer service and satisfaction.
🎯 Requirements
• Be proficient (verbal & written) in Italian and English • Be able to represent our client’s brands and deliver outstanding customer service with clarity, passion and enthusiasm • Be flexible to meet the changing needs and varying deadlines of our business • Be able to work to customer service measures, metrics and KPIs within a service targeted environment. • Hold a High-school or University degree • Possess excellent computer literacy • Have previous experience in a customer service environment, preferably telephone based.
🏖️ Benefits
• Flexible working hours – Monday - Saturday • Competitive salary with performance-based bonuses • Quarterly brand discount & additional Peak season incentives • Professional Development and Career Navigation programs to map out the steps in your development • Health and Wellbeing initiatives • Health and Life Insurance • Multisport card • Transport allowance • Bonus for important life events • Additional paid leave for education • Corporate discounts and many more
Apply Now