Concentrix
Enterprise • Artificial Intelligence • B2B
Concentrix is a global provider of fully integrated technology and business transformation services. The company specializes in creating innovative solutions through strategy and design, data and analytics, enterprise technology, digital operations, and more. It focuses on delivering operational excellence and advanced automation, acting as a seamless extension of its clients' businesses. Concentrix equips enterprises with capabilities in AI, APIs, advanced analytics, and offers services across various industries like automotive, banking, healthcare, and retail. With a commitment to sustainability, Concentrix aims to be a force for good while enhancing its clients' customer experiences and operational efficiencies.
Fashion Support Consultant, German-speaking
November 20
🗣️🇩🇪 German Required
Concentrix
Enterprise • Artificial Intelligence • B2B
Concentrix is a global provider of fully integrated technology and business transformation services. The company specializes in creating innovative solutions through strategy and design, data and analytics, enterprise technology, digital operations, and more. It focuses on delivering operational excellence and advanced automation, acting as a seamless extension of its clients' businesses. Concentrix equips enterprises with capabilities in AI, APIs, advanced analytics, and offers services across various industries like automotive, banking, healthcare, and retail. With a commitment to sustainability, Concentrix aims to be a force for good while enhancing its clients' customer experiences and operational efficiencies.
📋 Description
• Handle incoming customers contacts (via telephone, email, chat or other automated alerts) and solve users’ demands • Log call details onto call management systems and provide response and resolution within SLA • Maintain service and product knowledge and expertise associated with applications specific to individual customers • Ensure contractual SLA is maintained
🎯 Requirements
• Are proficient or bilingual in German and advanced in English • Have good disposition to work in a customer service environment • Have customer care skills – ability to listen to and understand the customers’ need • Can take ownership of, and progress calls to resolution or to escalate call to resolution • Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration
🏖️ Benefits
• Full paid training on the company and the project you'll be working on • Career development programs, specialized courses • Full-time 39 hours/week permanent contract: Monday to Friday from 09:00 to 18.00 • Salary 18,978 euros gross/year + up to 2,000 euros gross/year in bonus
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