Observability Engineer – Bilingual

November 20

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Concentrix

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Enterprise • Artificial Intelligence • B2B

Concentrix is a global provider of fully integrated technology and business transformation services. The company specializes in creating innovative solutions through strategy and design, data and analytics, enterprise technology, digital operations, and more. It focuses on delivering operational excellence and advanced automation, acting as a seamless extension of its clients' businesses. Concentrix equips enterprises with capabilities in AI, APIs, advanced analytics, and offers services across various industries like automotive, banking, healthcare, and retail. With a commitment to sustainability, Concentrix aims to be a force for good while enhancing its clients' customer experiences and operational efficiencies.

10,000+ employees

Founded 1983

🏢 Enterprise

🤖 Artificial Intelligence

🤝 B2B

💰 Venture Round on 1995-01

📋 Description

• Design and implement a Universal Dashboard in Grafana for leadership and engineering visibility. • Ensure a consistent look and feel across all observability views. • Define and implement SLIs, SLOs, and error budgets for critical services. • Establish alerting thresholds and escalation workflows aligned with reliability goals. • Integrate anomaly detection and AI-assisted insights into the observability platform. • Contribute to self-healing workflows and automated remediation strategies. • Partner with engineering teams to instrument services with metrics, logs, and traces. • Provide documentation and best practices for observability adoption across teams.

🎯 Requirements

• 5+ years in observability, monitoring, or reliability engineering roles. • Hands-on experience with common observability tools such as Prometheus, Grafana, Splunk, Coralogix, and external monitoring tools (e.g., Catchpoint, ThousandEyes). • Strong scripting skills in Python, plus Bash or PowerShell for automation. • Experience with Terraform and Ansible for infrastructure automation. • Solid understanding of SLIs, SLOs, error budgets, and reliability engineering principles. • Familiarity with Linux environments and distributed systems.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off