Power Platform Engineer, Customer Service

August 16

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Concentrix

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Enterprise • Artificial Intelligence • B2B

Concentrix is a global provider of fully integrated technology and business transformation services. The company specializes in creating innovative solutions through strategy and design, data and analytics, enterprise technology, digital operations, and more. It focuses on delivering operational excellence and advanced automation, acting as a seamless extension of its clients' businesses. Concentrix equips enterprises with capabilities in AI, APIs, advanced analytics, and offers services across various industries like automotive, banking, healthcare, and retail. With a commitment to sustainability, Concentrix aims to be a force for good while enhancing its clients' customer experiences and operational efficiencies.

10,000+ employees

Founded 1983

🏢 Enterprise

🤖 Artificial Intelligence

🤝 B2B

💰 Venture Round on 1995-01

📋 Description

• The role emphasizes governance strategies, best practices, and customized Power Platform solutions. • Assist customers with architectural design, troubleshoot applications, and establish governance tailored to organizational needs. • Leverage Power Apps, Power Automate Studio, and PPAC to deliver scalable, secure solutions. • Deliver technical training and collaborate with cross-functional teams to drive adoption and governance. • Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients.

🎯 Requirements

• Power Platform Development: Develop and maintain Power Apps solutions with a focus on model driven apps development and architecture. • Development of Power Pages. • Knowledge of Application Lifecycle Management (ALM) via Solutions. • Experience in setting up, troubleshooting and optimizing Power Automate desktop flows. • Familiarity with integrating data from Dataverse, SharePoint, and other sources. • Ability to provide technical training and guide customers through architectural decisions for custom Power Apps solutions. • Power Platform Administration & Governance: Administer and support Power Platform environments, including Power Apps, Power Automate, and Power Platform Admin Center (PPAC). • Deep understanding of Dataverse, governance strategies, environment planning, and security. • Expertise in developing environment strategies (environment types, purpose, security roles). • Proficiency in licensing (standard vs. premium), capacity planning, and Data Loss Prevention (DLP) policies. • Analytical skills for reporting and data analysis within PPAC and M365 audit logs. • Capable of establishing and managing a Power Platform Center of Excellence (CoE).