Salesforce Data Cloud Expert

November 6

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Concentrix

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Enterprise • Artificial Intelligence • B2B

Concentrix is a global provider of fully integrated technology and business transformation services. The company specializes in creating innovative solutions through strategy and design, data and analytics, enterprise technology, digital operations, and more. It focuses on delivering operational excellence and advanced automation, acting as a seamless extension of its clients' businesses. Concentrix equips enterprises with capabilities in AI, APIs, advanced analytics, and offers services across various industries like automotive, banking, healthcare, and retail. With a commitment to sustainability, Concentrix aims to be a force for good while enhancing its clients' customer experiences and operational efficiencies.

10,000+ employees

Founded 1983

🏢 Enterprise

🤖 Artificial Intelligence

🤝 B2B

💰 Venture Round on 1995-01

📋 Description

• Lead design and implementation of Salesforce Data Cloud (and Data Cloud One) solutions, ensuring proper integration with Sales, Service, and Marketing Cloud. • Develop and manage data models, identity resolution rules, and segmentation frameworks. • Configure and optimize Data Streams, Calculated Insights, Segments, and Activation Targets. • Implement zero-copy/federation, sandbox strategies, and governance models for scale and compliance. • Partner with stakeholders (IT, marketing, service) to translate requirements into technical deliverables. • Drive real-time data ingestion, profile unification, and personalization use cases. • Provide guidance on data governance, optimized credit consumption, and other sustainability best practices • Troubleshoot and resolve Data Cloud issues, including data ingestion, identity resolution, and activation flows. • Stay updated on roadmap features, particularly Data Cloud One, Agentforce, and AI-driven capabilities, and advise on adoption strategies. • Train and mentor internal teams on best practices for Data Cloud usage.

🎯 Requirements

• 5+ years Salesforce ecosystem experience, with at least 2–3 years focused on Salesforce Data Cloud. • Hands-on expertise with Data Cloud One, including staging schemas, multi-org/companion org harmonization, and governance. • Strong understanding of identity resolution, householding, data modeling, and segmentation. • Experience integrating Data Cloud with Sales Cloud, Service Cloud, Marketing Cloud Engagement, Marketing Cloud Personalization, and external data sources. • Proficiency in data ingestion (APIs, Mulesoft, connectors, web SDKs) and activation (paid media, personalization engines, CRM, service workflows). • Knowledge of credit consumption strategies, sandbox replication, and zero-copy/federation approaches. • Strong problem-solving skills, with the ability to translate business needs into scalable technical solutions. • Salesforce Data Cloud Consultant Certification strongly preferred. • Experience with Agentforce / AI Copilot integrations. • Familiarity with Adobe, LiveRamp, Sprinklr, or other Martech/Adtech platforms. • Strong understanding of data governance, privacy compliance (GDPR/CCPA), and security best practices. • Background in nonprofit or healthcare industries is a plus.

🏖️ Benefits

• Professional development • Health insurance • Flexible work arrangements