Concentrix
Enterprise • Artificial Intelligence • B2B
Concentrix is a global provider of fully integrated technology and business transformation services. The company specializes in creating innovative solutions through strategy and design, data and analytics, enterprise technology, digital operations, and more. It focuses on delivering operational excellence and advanced automation, acting as a seamless extension of its clients' businesses. Concentrix equips enterprises with capabilities in AI, APIs, advanced analytics, and offers services across various industries like automotive, banking, healthcare, and retail. With a commitment to sustainability, Concentrix aims to be a force for good while enhancing its clients' customer experiences and operational efficiencies.
Salesforce Service Cloud Specialist
November 20
Concentrix
Enterprise • Artificial Intelligence • B2B
Concentrix is a global provider of fully integrated technology and business transformation services. The company specializes in creating innovative solutions through strategy and design, data and analytics, enterprise technology, digital operations, and more. It focuses on delivering operational excellence and advanced automation, acting as a seamless extension of its clients' businesses. Concentrix equips enterprises with capabilities in AI, APIs, advanced analytics, and offers services across various industries like automotive, banking, healthcare, and retail. With a commitment to sustainability, Concentrix aims to be a force for good while enhancing its clients' customer experiences and operational efficiencies.
📋 Description
• Deliver strategic consulting, design, advisory services, market research, and contact center analytics • Provide market leading technology and insights to modernize and simplify customer experiences • Create concise technical documentation, change sets, architecture and data flows, release notes, and in-app guidance
🎯 Requirements
• 4–6 years hands-on administering Salesforce Service Cloud with ≥1 million records and hundreds of active users • A deep understanding of the Salesforce CRM platform, including its architecture, limits, and data security models • Proficient in using declarative tools as well as custom code • Can configure Omni-Channel routing, assignment rules, macros • Experience with reports, dashboards, and automations • Proficient in SOQL • Strong understanding of data modeling • Familiarity with data migration and management best practices • Expert use of flows, formula fields, validation rules, and assignment rules • Experience configuring and managing a Service Cloud Voice call center in Salesforce • Hands on experience configuring and deploying experience cloud sites • Familiarity with DevOps practices and Agile methodologies
🏖️ Benefits
• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options
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