Senior Solution Architect – Customer Experience, CX Solutioning

Job not on LinkedIn

9 hours ago

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $110k - $160k / year

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

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Concentrix

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Enterprise • Artificial Intelligence • B2B

Concentrix is a global provider of fully integrated technology and business transformation services. The company specializes in creating innovative solutions through strategy and design, data and analytics, enterprise technology, digital operations, and more. It focuses on delivering operational excellence and advanced automation, acting as a seamless extension of its clients' businesses. Concentrix equips enterprises with capabilities in AI, APIs, advanced analytics, and offers services across various industries like automotive, banking, healthcare, and retail. With a commitment to sustainability, Concentrix aims to be a force for good while enhancing its clients' customer experiences and operational efficiencies.

10,000+ employees

Founded 1983

🏢 Enterprise

🤖 Artificial Intelligence

🤝 B2B

💰 Venture Round on 1995-01

📋 Description

• Determines most appropriate solution in collaboration with Sales Rep and Sales Engineer • Works collaboratively with the PS leaders and PS team to ensure the creation of a robust solution • Develops the solution approach along with the related estimated timeline, ROI models and presentation materials • Proactively identifies and resolves issues affecting the solution, timeline, and resources • Participates in discussions with Sales and Finance to evaluate pricing strategies and determine the ideal approach and approvals • Understands and escalates potential risk for all solution components and collaborates with the Solutions Director to identify potential risk abatement alternatives • Contributes to content for the creation of the scope of work document • Facilities meetings to review pricing, staffing, timelines, contracts, and other presentation materials requiring agreement • Attends site visits in a variety of locations with Sales Rep and other key members • Performs research on customers/potential customers and/or vertical/industry to provide subject matter expert knowledge and identify opportunities to differentiate the Concentrix solution • Assists Sales Rep in gathering the appropriate resources to adhere to Concentrix protections: Non-Disclosure Agreements, Deal Review, Legal, Security Risk/Controls, etc. • Continuous improvement of opportunity management process to enhance team's ability to become more efficient and deliver effective messaging

🎯 Requirements

• Bachelor's Degree or 8+ years related experience in consulting, user centered design, voice/digital bot/channels, customer experience, industry vertical(s), contact center operations, cloud services, sales support, or marketing • Experience with bots, self-service applications, communication channels such as Voice (IVR), Messaging/Chat (Omni), user experience design and CX best practices • Excellent communication skills, both written and verbal • Ability to effectively present information to internal and external associates • Advanced Microsoft Office skills (excel, power point, word, visio) • Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment • Demonstrated ability to take initiative and ownership with focus on continuous improvement • Strong customer service disposition and sense of professionalism • Solid understanding of the organization's business operations and industry • Demonstrated business acumen • Demonstrated ability to comprehend, analyze, and interpret

🏖️ Benefits

• medical • dental • vision insurance • comprehensive employee assistance program • 401(k) retirement plan • paid time off • holidays • Annual bonus based on company performance • wellbeing program • flexible spending accounts • health savings accounts • life insurance • accidental death and dismemberment • disability insurance • several voluntary benefits; legal, home and auto, accident insurance and hospital indemnity