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Conciliadora

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

💳 Fintech

☁️ SaaS

🤝 B2B

Fintech • SaaS • B2B

Conciliadora is a technology company that provides automated reconciliation services for card transactions, financial payments, and bank deposits. Its cloud-based platform integrates with payment acquirers, POS systems, banks, and accounting/ERP systems to match sales, receivables, and bank transfers, using APIs, Big Data and AI to process high volumes of transactions. Conciliadora primarily serves businesses such as retailers, e-commerce, gas stations, supermarkets, restaurants and franchises, offering a SaaS product and professional services for implementation, auditing and support.

📋 Description

• Assist customers with a focus on resolution, using multiple channels such as chat, tickets, phone, and messaging • Handle support through Movidesk (ticketing platform), as well as WhatsApp and phone via GoTo Connect • Investigate inconsistencies related to missing transactions, bank reconciliation, and integrations • Analyze financial discrepancies by cross-referencing information from the system, acquirers, and customer data • Manage multiple support cases simultaneously, prioritizing requests based on impact and urgency (SLA) • Escalate issues with a clear diagnosis and complete information to avoid rework between support levels • Assist customers with platform configuration and correct usage • Identify recurring problem patterns and propose process and product improvements

🎯 Requirements

• Experience in system support or technical customer service • Logical reasoning and analytical ability to investigate issues • Ability to handle multiple tasks simultaneously (organized multitasking) • Clear, concise, and solution-oriented communication • Proactive attitude and a strong sense of ownership over assigned tasks • Comfortable working with response time targets (SLAs) and ticket prioritization

🏖️ Benefits

• Gym membership • Transportation allowance • Health insurance • Childcare assistance • Home-office allowance • Breakfast provided • Career development plan • Profit sharing (PLR) • Dental insurance • Semi-flexible dress code • Multi-benefit card • Partnerships with universities and psychologists