Medical Services Specialist – Swedish, Finnish Language

🔥 3 hours ago

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

☁️ SaaS

🏢 Enterprise

🔥 Funding within the last year

💰 $93M Post-IPO Debt - Conduent on 2025-08

B2B • SaaS • Enterprise

Conduent is...

📋 Description

• Manage all customer inquiries to successful resolution. • Provide product and disease state information covering both on and off-label information within the guidelines of Standard Responses. • Provide world-class customer service and immediate resolution to inquiries at the point of customer contact. • Effectively and consistently communicate messages, timely product information and/or specific offers to physicians, health care staff and/or consumers via outbound tele-service. • Evaluate and escalate calls as appropriate. • Respond to non-phone customer inquiries (e.g., e-mail, fax). • Comply with all industry regulations including adverse event and product quality processes. • Manage all assigned project work in a timely manner. • Maintain up-to-date knowledge of product, medical, disease and industry information. • Obtain pertinent customer information and record customer interactions in appropriate systems. • Communicate customer calls, issues, trends, programs and solutions. • Interact with team members to manage a broad number of products, medical and business issues and share best practices.

🎯 Requirements

• Proficiency in Swedish and Finnish at C1/C2 level is required. • Good command of English language. • Previous experience in a call center environment preferred. • Experience providing medical information and customer service to healthcare professionals over the phone is strongly preferred. • Demonstrated competency using information technology, PCs and databases. • Excellent verbal, telephone communication and written skills required. • Ability to multitask. • Good problem solving and decision-making. • Good time management, interpersonal and organizational skills.

🏖️ Benefits

• 23 days paid holiday per annum. • Replacement contract. • EUR 1,50 a day WFH allowance. • 100% WFH/ Remote. • Medical Insurance scheme. • The technical hardware equipment is provided by us. • Referral program that will allow you to earn extra bonusses. • Access to a global learning platform for personal and professional development.