App Dev & Support Engineer II

🕒 May 8

🇺🇸 United States – Remote

💵 $80.1k - $104k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

🛍️ eCommerce

🏛️ Government

💰 Venture Round on 2009-01

B2B • eCommerce • Government

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Provide technical software assistance directly for clients • Participate and/or lead regular issue tracking and ticket review meetings internally and with the Clients • Focus on production related issues and activities • Work closely with other Support Engineers, Maven Core Engineers, Quality Assurance Testing Engineers • Effectively utilize the Jira issue tracking system for tracking of all support issues, within the defined client-specific Service Level Agreement (SLA) • After-hours phone support coverage may be required based on business needs • Follow Conduent policy on entering time spent on projects and tasks • Traveling to client or company sites as required • Deliver Production Support Services such as Issue Ticket Resolution/Fixes, Builds for Change Requests, Software Release Migrations/Builds, Software Security Scans, Code Reviews

🎯 Requirements

• Bachelor of Science in Software Development and 4+ years of experience in Java Software Development or equivalent work experience • Knowledge of enterprise software required, with knowledge of public health industry a plus • Strong analytical, conceptual, and technical problem-solving abilities • Ability to deliver outstanding customer service, including excellent listening and empathy skills • Ability to organize and coordinate multiple projects simultaneously while maintaining attention to detail and navigating competing priorities • Excellent oral, written, and interpersonal communication skills • Capacity to remain calm, composed, and articulate when dealing with challenging situations • Demonstrated ability to work independently while collaborating with cross-functional teams and organizations • Self-motivated high achiever who can learn in a fast-paced, sometimes high-pressure environment with limited direct supervision.

🏖️ Benefits

• Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • Retirement savings plan • Paid holidays • Paid time off (PTO) or vacation and/or sick time • Career Growth Opportunities