Experienced Siebel Support Engineer

🔥 12 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $96.3k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

🛍️ eCommerce

🏛️ Government

💰 Venture Round on 2009-01

B2B • eCommerce • Government

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Provide L2/L3 production support for Oracle Siebel CRM applications • Monitor system performance, troubleshoot issues, and ensure system availability • Perform root cause analysis and implement long-term fixes • Handle incidents, service requests, and changes in line with SLAs • Support batch jobs, workflows, and integration processes • Provide periodic 24x7 OnCall support • Responsible for documentation of processes and procedures relating to deployments, troubleshooting and environment maintenance for applications • Support Siebel upgrade activities • Assist with repository merge, IRM, and upgrade validation tasks • Participate in upgrade planning, testing, and deployment • Identify and resolve upgrade-related issues and defects • Contribute to upgrading documentation and implementation procedures • Assist with Siebel configurations (Business Components, Applets, Workflows) • Troubleshoot issues across key areas • Support deployments across Dev, Test, UAT, and Production environments • Assist in code migrations using ADM/IRM processes • Work with release teams to ensure smooth deployments • Analyze logs and identify application issues • Support performance tuning efforts in coordination with DBAs and infrastructure teams • Monitor health system and recommend improvements

🎯 Requirements

• 4–8 years of experience with Oracle Siebel CRM • Hands-on experience with Siebel upgrades and patching activities • Good understanding of Siebel architecture • Exposure to Siebel integrations (EAI, Web Services, REST) • Excellent working knowledge of MS Windows and Linux servers and network technologies • Moderate skills on TCP/IP, FTP/SFTP, networking concepts and understanding of firewalls and proxies required • Knowledge of Tomcat and Apache preferred • Experience in SQL for relational databases (Oracle) • Prior experience in a Level 2 or Technical Helpdesk role preferred • Prior experience in a PCI environment or the Payment Industry preferred • Strong communication, customer service, organizational skills, and troubleshooting skills

🏖️ Benefits

• health insurance coverage • voluntary dental and vision programs • life and disability insurance • a retirement savings plan • paid holidays • paid time off (PTO) or vacation and/or sick time