Fraud Call Center Representative

3 days ago

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Conduent

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B2B • eCommerce • Government

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

10,000+ employees

Founded 2017

🤝 B2B

🛍️ eCommerce

🏛️ Government

💰 Venture Round on 2009-01

📋 Description

• Manage inbound calls from customers regarding account inquiries, transactions, and fraud concerns. • Identify and respond to potential fraud using training, account data, and internal tools; escalate complex cases as needed. • Process fraud claims and disputes per client guidelines. • Clearly explain account issues and resolutions, ensuring a professional, empathetic, and confidential approach. • Conduct investigations with accuracy and care, documenting all actions and conversations in the case management system. • Support team operations with other duties and tasks as assigned.

🎯 Requirements

• Must be at least 18 years old with a High School Diploma or equivalent. • Must have 6 months of Customer Service, Call Center or Dispatch experience. • Proficient in English. • Complete a background check, credit check, and fingerprinting. • Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs. • Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection. • Equipment: The company will provide all necessary computer equipment. • Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 10 Mbps download. • Reside in Puerto Rico with legal authorization to work permanently in the United States.

🏖️ Benefits

• Work From Home • Full-Time Employment: Reliable schedule and stability. • Competitive Pay: $12.10 starting on day one. • Shift differential: $1.50 extra per hour if working Monday-Friday between 6:00PM to 6:00AM. • Weekend Shift Differential: $1.00 extra per hour if working on Saturdays and Sundays. • Paid Training: Get the training you need to excel. • Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics. • Full Benefits: Comprehensive benefit options and a great work environment that values your success