Representment Operations - Transaction Processing Associate III

🔥 7 minutes ago

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

🛍️ eCommerce

🏛️ Government

💰 Venture Round on 2009-01

B2B • eCommerce • Government

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Process all transactions and perform all tasks accurately within the procedural guidelines and without errors. • Meet or exceed the Daily Productivity standards for each task performed. • Meet performance standards for Quality, as defined in the Quality Assurance Plan (QAP) with no errors. • Exhibit exemplary customer service internally and externally. Consistently meet or exceed customer's needs. • Maintain a strong understanding and knowledge of the procedures and operating systems used to perform your work. • Identifies and escalates through appropriate channels for items requiring risk review, exception handling or further analysis. • Explain complicated topics in a clear and concise manner. • Provide a high level of professional and courteous service using empathy when needed, while conducting account investigations. • Log cases in database detailing actions taken on accounts and conversations with customers. • Ensure timely completion of tasks, to meet contract guidelines. • Performs other duties as assigned. • Complies with all policies and standards.

🎯 Requirements

• Must be at least 18 years of age • Have a High School Diploma or an equivalent level of education • 1+ years of customer/client service experience • 1+ years of experience in the banking/financial industry including chargebacks and dispute knowledge • Working knowledge of computers and Windows applications. • All internals must have 6 months experience in your current role. • Be able to successfully pass a background check, credit check, security clearance, and fingerprinting • Must reside within Puerto Rico

🏖️ Benefits

• Full Time Employment • Competitive Pay: Pay is $13.50/hr. which may be below your state's minimum wage. Please take this into consideration when applying • Career Growth Opportunities • Full Benefit Options • Vacation, Sick Time, and Holiday Pay • Medical, Dental, Vision, Life Insurance, and additional benefits (eligible on day one) • 401K • Great Work Environment • Training hours: Monday -Friday from (9:00am-6:00pm) AST • Work an 8-hour shift schedules during our normal business hours of 8:00am – 6:00pm AST