Training Services Coordination and Logistics Associate III

đŸ”„ 12 hours ago

đŸ‡ČđŸ‡Ÿ Malaysia – Remote

⏳ Contract/Temporary

🟱 Junior

🟡 Mid-level

✹ Associate

đŸš«đŸ‘šâ€đŸŽ“ No degree required

đŸ‘» Ghost score 10%

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Logo of Conduent

Conduent

10,000+ employees

Founded 2017

đŸ„ Healthcare

📩 Logistics

đŸ’Œ Consulting

💰 Venture Round on 2009-01

Healthcare ‱ Logistics ‱ Consulting

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

‱ Provide learning administrative services supporting client learning and data management needs ‱ Perform data entry related to learning administration ‱ Enter training data into the SuccessFactors learning management system ‱ Manage requests using ServiceNow ‱ Maintain client standard operating procedures, processes, and service level agreements ‱ Identify and troubleshoot discrepancies and issues ‱ Escalate issues to the Manager for resolution ‱ Communicate directly with clients regarding questions, revisions, and issues ‱ Identify client issues and escalate appropriately ‱ Perform other assigned duties ‱ Comply with all policies and standards ‱ Complete atypical assignments

🎯 Requirements

‱ Good communication skills (English) ‱ Must be able to perform a dual role in data processing and technical helpdesk support ‱ Good experience on Microsoft Excel and other Microsoft applications ‱ Experience managing Learning Management System (LMS) would be an advantage ‱ Experience managing ticketing tools such as ServiceNow would be an advantage ‱ Must be able to work night shift from 8PM to 5AM supporting U.S. hours ‱ Knowledge of LMS and LRW systems ‱ Developed skills in a range of processes, procedures, and systems ‱ Good verbal and written communication skills ‱ Good to have VeevaVault experience ‱ Attention to detail ‱ Ability to work in multiple sites simultaneously ‱ Ability to complete atypical assignments ‱ Ability to work within established procedures and practices ‱ Ability to complete work with limited supervision

đŸ–ïž Benefits

‱ 6-month contract with relevant shift allowance ‱ Paid Training ‱ Weekends OFF ‱ Remote work

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