Workforce Management Traffic Analyst, Dutch Speaker

🔥 0 minutes ago

🇹🇷 Turkey – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Analyst

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 Venture Round on 2009-01

Healthcare • Logistics • Consulting

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Analyze daily and weekly call traffic and make operational forecasts • Conduct analyses to ensure effective workforce distribution, shift planning, and operational efficiency • Ensure alignment with established KPIs within call center operations • Maintain workload balance and make real-time adjustments as required by operational demands • Prepare reports using Excel and other analytical tools, presenting findings to management • Help drive operational efficiency across the customer support organization • Plan, analyze, and optimize daily workflows to meet operational needs

🎯 Requirements

• Native-level Dutch and advanced-level English proficiency • Strong skills in working with numbers and data analysis • Proficiency in Excel • Minimum of 2 years of experience in workforce management or as a traffic analyst in a call center • Problem-solving ability and strong analytical thinking skills • Ability to work remotely with strong self-discipline and task management skills • Experience with Workforce Management (WFM) systems and tools (preferred) • Involvement in projects aimed at enhancing efficiency within call center operations (preferred) • Contact Center (preferred qualification)

🏖️ Benefits

• Permanent employment contract with flexible working hours • Attractive salary + language premium • €1,000 Nesting Bonus (€500 each after 6 and 9 months) • Child allowance: 8,000 TL (gross) per month per child (ages 0–6) • Meal allowance: up to 6,670 TL/month (based on 23 working days) • Private health insurance • Internet allowance and technical equipment • Opportunity to work remotely • Paid training starting on your first day of work • Professional growth and career advancement opportunities • Dynamic and supportive work environment