Tech Support Specialist

Job not on LinkedIn

January 17

Apply Now

Receive Emails with Similar Jobs

Confinality

WebsiteLinkedInAll Job Openings

Artificial Intelligence • B2B • SaaS

Confinality is a company that provides an advanced AI representative, iGent, designed for call qualification in contact centers. By replacing inefficient IVR systems and human operators, iGent aims to enhance efficiency, consistency, and reliability in handling calls. With impressive accuracy ratings and seamless integration, Confinality helps businesses efficiently filter calls, allowing their sales teams to focus on closing essential deals while optimizing overall productivity and profitability.

11 - 50 employees

Founded 2023

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

📋 Description

• This is a remote position. • We're looking for a skilled Tech Support Specialist for a remote position with experience in new client support (performance and issue resolution). • Technical knowledge in IP, networking, and programming. • Expertise in creating scripts and problem-solving. • Familiar with dashboard integrations, bug tracking (backend), and IT-level understanding of dialers. • Responsibilities include designing and deploying VoIP systems, managing and troubleshooting VoIP networks, and providing technical support and training.

🎯 Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field. • Proven experience in VoIP engineering or similar role. • Proficiency in VoIP protocols (SIP, H.323, RTP). • Experience with VoIP hardware/software (PBX systems). • Strong understanding of network fundamentals and security. • Excellent problem-solving skills and attention to detail. • Ability to work independently and in a team. • Strong communication skills (written and verbal).

🏖️ Benefits

• Medical Insurance: Comprehensive coverage for your well-being. • Dinner & Vouchers: Complimentary meals to keep you energized. • Internet Allowance: Stay connected and productive.