Director, IT

🕒 6 days ago

🇺🇸 United States – Remote

💵 $221.7k - $266k / year

⏰ Full Time

🔴 Lead

👔 Director

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Confluent

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🤖 Artificial Intelligence

☁️ SaaS

💰 Secondary Market on 2021-06

Artificial Intelligence • SaaS • Cloud Computing

Confluent is a company that specializes in data streaming platforms which turn real-time data events into actionable outcomes. Their solutions enable the development of intelligent, real-time applications, empowering teams and systems to respond to data instantly. Confluent builds a new data category that impacts the real world by providing the infrastructure for real-time data streaming, which is recognized and partnered with major tech companies like Google Cloud and Microsoft. The company maintains a remote-first culture, hiring talent from over 25 countries, and values diversity and inclusivity in their workplace.

📋 Description

• Lead and develop the IT organization across Helpdesk, endpoint engineering (laptops, AV, conference rooms), enterprise identity (SSO, MFA, lifecycle), core productivity platforms (Google Workspace, Slack, Zoom, and adjacent SaaS), corporate networking (Meraki), and corporate cloud infrastructure (GCP, AWS, Azure) • Own the employee technology experience end-to-end — setting and measuring service levels, response times, and CSAT, and using that data to drive continuous improvement • Modernize and automate the IT operating model — reducing manual ticket work through self-service, identity-driven access workflows, AI-assisted support, and policy-as-code for endpoint and network management • Partner closely with Security, People, Finance, Engineering, and Workplace teams to deliver onboarding, offboarding, access governance, and compliance commitments (SOX, SOC 2) without friction to employees • Manage vendor relationships, budget, and capacity planning across the IT portfolio — making clear build/buy/partner decisions and holding partners accountable to outcomes • Lead the team through growth and change — evolving the operating model, technology footprint, and team structure as the business scales and matures

🎯 Requirements

• 10+ years of IT or corporate infrastructure experience, including 5+ years leading teams that span Helpdesk, endpoint, identity, and networking functions • Strong technical depth across the modern IT stack — Okta for identity, Jamf and Intune for endpoint management, Google Workspace, Zoom and modern AV, and enterprise networking (Wi-Fi, SD-WAN, ZTNA) • Demonstrated customer-focused mindset — measurable track record of improving employee experience, ticket resolution, and self-service adoption • Proven problem solver who can move fluidly between hands-on technical troubleshooting, root-cause analysis, and structured program leadership • Experience operating in a security- and compliance-conscious environment, partnering with Security and GRC on identity governance, endpoint posture, and audit readiness • Comfortable leading through ambiguity and change — energized rather than slowed by organizational evolution, shifting priorities, or integrating new ways of working

🏖️ Benefits

• Offers Equity • Offers Bonus