Technical Support Engineer – Infrastructure & Cloud

9 hours ago

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Confluent

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Artificial Intelligence • SaaS • Cloud Computing

Confluent is a company that specializes in data streaming platforms which turn real-time data events into actionable outcomes. Their solutions enable the development of intelligent, real-time applications, empowering teams and systems to respond to data instantly. Confluent builds a new data category that impacts the real world by providing the infrastructure for real-time data streaming, which is recognized and partnered with major tech companies like Google Cloud and Microsoft. The company maintains a remote-first culture, hiring talent from over 25 countries, and values diversity and inclusivity in their workplace.

1001 - 5000 employees

Founded 2014

🤖 Artificial Intelligence

☁️ SaaS

💰 Secondary Market on 2021-06

📋 Description

• Working with customers to resolve a wide range of issues with their Confluent deployments • Contributing to process development - we are a small team, so we are looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture • Communicating with our engineering teams to provide real-time product feedback from the field • Improving product documentation and authoring knowledge base articles and runbooks • Continuously enhance personal and team knowledge of Apache Kafka and associated products

🎯 Requirements

• Regularly provide technical support within your current role. • Prior experience as a Technical Support Engineer, Site Reliability Engineer (SRE), or DevOps specialist, with a focus on platform and cloud infrastructure. • Knowledge of and troubleshooting experience with cloud networking on at least one cloud provider. For example, with AWS: you should be familiar with VPC, PrivateLink, Security Groups, NACLs, and Route 53. • Hands-on experience with Ansible, Terraform or any Infrastructure as Code(IaC) tools. • Or you have experience with Kubernetes management or application deployment on K8s. • Experience with client server technologies or distributed systems. • Knowledge of SSL/TLS and hands on troubleshooting experience. • Knowledge of various authentication techniques (basic, token, OAuth, SSO). • Knowledge of Authorization concepts (ACLs and RBAC). • Proven experience troubleshooting applications in Linux/Unix environments and familiarity with command-line tools. • A strong understanding of the Kafka protocol or a willingness to become an expert in Apache Kafka. • Experience diagnosing, reproducing, and resolving customer issues. • Desire to make customers successful through direct interaction.

🏖️ Benefits

• Offers Equity