Personal Emergency Response Associate

Job not on LinkedIn

🕒 July 8

🐊 Florida, Kansas, +1 more states – Remote

🐊 Florida – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote

💵 $16 - $18 / hour

⏱ Part Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

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Connect America

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

🤖 Artificial Intelligence

☁️ SaaS

💰 Private Equity Round on 2010-01

Healthcare • Artificial Intelligence • SaaS

Connect America is a leading provider of digital health solutions focused on remote patient monitoring and connective care solutions. Their innovative platform integrates connected devices with tech-enabled remote care services, analytics, and a 24/7 concierge call center, empowering individuals to age safely and independently at home. With an AI virtual health assistant and robust analytics engine, they enhance patient engagement, medication adherence, and overall health outcomes while reducing unnecessary hospitalizations and healthcare costs.

📋 Description

• Respond to incoming calls and alarms by identifying the type of help required and coordinating timely and appropriate assistance according to established protocols and procedures. • Ensure that all customer interactions are conducted in a professional and caring manner resulting in a high level of customer service. • Obtain requested revisions to Subscriber data and ensure updates are accurately entered into the appropriate data management system, Mastermind. • Perform off-phone tasks as required, including call back queue work, in accordance with established protocols. • Troubleshoot maintenance alarms, when applicable, and home communicator issues to help ensure the Subscriber’s service remains functional and uninterrupted. • Meet departmental standards for after-call work, average handle time, and case quality. • Adhere to all company and departmental policies and practices. • Ensure that all required training is completed within expected timeframes. • Demonstrate behaviors that contribute to a productive, supportive, and caring work environment.

🎯 Requirements

• High school diploma or equivalent required; GED evidence required. • Call center or customer service experience. • Professional and courteous telephone manner. • Fluency in English with excellent verbal communication skills. • Proficient computer and Microsoft Windows skills, including the ability to navigate multiple systems, use standard office applications, enter information accurately, and troubleshoot routine technology issues with minimal assistance. • Deep compassion and empathy for elderly and medically at-risk individuals is highly desirable. • Ability to handle routine and repetitive tasks at a varying pace. • Ability to maintain composure in stressful situations. • Satisfactory completion of all required pre-employment screenings, including background check, drug test, CORI check, and fingerprinting.