Client Success Manager

Job not on LinkedIn

November 11

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

+16 more states

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $80k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Connection

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B2B • Enterprise • SaaS

Connection is a leading provider of technology products and services for businesses, healthcare institutions, educational organizations, and government entities. The company offers a wide range of solutions including computer parts, office equipment, software, and storage solutions. Connection also specializes in providing comprehensive IT services such as cybersecurity, artificial intelligence, digital workspace, modern infrastructure, and multicloud solutions. With a focus on delivering tailored IT solutions that meet specific organizational needs, Connection helps its clients implement effective technology strategies that enhance business operations and outcomes.

1001 - 5000 employees

Founded 1982

🤝 B2B

🏢 Enterprise

☁️ SaaS

📋 Description

• Manage a book of accounts, identifying risks and opportunities to improve implementation, drive value, and secure renewals and expansions. • Develop long-term territory and key account strategies to maximize adoption, engagement, and commercial outcomes. • Partner with clients during onboarding, adoption, and program use phases to ensure successful implementation and engagement. • Present renewal and expansion proposals to clients, including delivery of workshops and strategic planning sessions. • Maintain timely and accurate client, account, and opportunity data in the CRM system to ensure visibility and alignments across teams. • Own quoting and forecasting processes for assigned accounts, ensuring accuracy and alignment with client needs. • Track program usage and proactively intervene with clients showing signs of disengagement or unmet goals. • Collect and synthesize client feedback to inform internal strategies and cross-functional collaboration. • Execute bespoke outreach strategies across key lifecycle touchpoints. • Escalate technical or resource issues and collaborate cross-functionally to resolve client challenges. • Contribute to strategic account planning and territory-level goals in partnership with Sales. • Achieve assigned renewal and expansion goals through proactive engagement, consultative account management, and strong client relationships.

🎯 Requirements

• Bachelor’s Degree • 3+ years of experience in client success, account management, or a related role. • Established understanding of relationship building, client enablement, and K–12 education. • Experience managing a book of business and executing account or territory strategies. • Experience supporting or leading negotiation and closing of renewal or expansion deals, ideally in an Edtech, SaaS or subscription-based environment • Strong communication, presentation, analytical, and organizational skills. • Proficiency with CRM tools (Netsuite) and Microsoft Office Suite. • Familiarity with pricing models, contract terms, and value-based selling (preferred). • Exposure to forecasting tools and pipeline management practices (preferred). • Training or certification in sales methodologies such as Challenger, SPIN, or MEDDICC (preferred).

🏖️ Benefits

• We cover 100% of your premiums for medical, dental and vision coverage and 50% for your dependent’s medical and dental premiums • Retirement plan + company match up to 3% • A flexible work subsidy: $100 per month that you can use on things like phone and internet costs, office supplies, or even commuting costs • 16 paid holidays (including winter break and 1 floating holiday), 3 weeks' vacation in your first year, and separate sick leave accrual • Other great benefits include: monthly contribution to childcare and/or dependent expenses, FSA account, parental leave, sabbatical leave, employee assistance program, annual wellness reimbursement, growth and development opportunities, disability and life insurance.