Manager, Client Success

Job not on LinkedIn

November 11

☕ Washington – Remote

Although this job is listed in Washington, this company may be open to hiring remote in other states.

💵 $125k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Connection

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B2B • Enterprise • SaaS

Connection is a leading provider of technology products and services for businesses, healthcare institutions, educational organizations, and government entities. The company offers a wide range of solutions including computer parts, office equipment, software, and storage solutions. Connection also specializes in providing comprehensive IT services such as cybersecurity, artificial intelligence, digital workspace, modern infrastructure, and multicloud solutions. With a focus on delivering tailored IT solutions that meet specific organizational needs, Connection helps its clients implement effective technology strategies that enhance business operations and outcomes.

1001 - 5000 employees

Founded 1982

🤝 B2B

🏢 Enterprise

☁️ SaaS

📋 Description

• Lead, coach, and develop a high-performing team of CSMs in managing strategic accounts and achieving renewal and expansion targets. • Establish team goals and performance benchmarks aligned to client retention, revenue growth, and product adoption strategies. • Drive operational excellence through consistent forecasting, pipeline management, and performance reporting. • Lead strategic renewal and expansion negotiations for complex or high value accounts, modeling effective deal strategy for the team. • Partner closely with Sales, Product, and Marketing stakeholders to identify growth opportunities, enhance customer experience, and inform go-to-market strategies. • Foster a culture of accountability, collaboration, and continuous improvement through regular coaching, feedback, and engagement initiatives. • Serve as an escalation point for complex client issues, ensuring resolution and protecting key relationships. • Monitor performance metrics and coach team members to meet or exceed targets, supporting both individual and collective success.

🎯 Requirements

• Bachelor’s Degree. • 5+ years of client success or strategic account management experience. • 2+ years of experience developing and leading high-performing teams. • Proven success in leading renewal and expansion strategies and closing high-value deals. • Strong analytical and forecasting skills with experience managing performance against revenue targets. • Exceptional communication, influencing, and presentation skills with internal and external stakeholders. • Demonstrated ability to build scalable processes and enable team capability in a SaaS or Edtech environment.

🏖️ Benefits

• We cover 100% of your premiums for medical, dental and vision coverage and 50% for your dependent’s medical and dental premiums • Retirement plan + company match up to 3% • A flexible work subsidy: $100 per month that you can use on things like phone and internet costs, office supplies, or even commuting costs • 16 paid holidays (including winter break and 1 floating holiday), 3 weeks' vacation in your first year, and separate sick leave accrual • Other great benefits include: monthly contribution to childcare and/or dependent expenses, FSA account, parental leave, sabbatical leave, employee assistance program, annual wellness reimbursement, growth and development opportunities, disability and life insurance.