Connectly.ai
AI • B2B • SaaS
Connectly. ai is a company that provides AI-powered solutions aimed at enhancing business revenue through personalized and data-driven conversations. Their flagship product, Sofia AI, enables businesses to automate inbound and outbound communications across various digital channels, including WhatsApp and Instagram. Sofia AI offers tailored recommendations, real-time engagement, and data analytics to improve customer interactions, increase conversion rates, and drive incremental revenue. Connectly. ai's platform is trusted by over 500 brands globally and offers seamless integration with popular systems like VTEX, Shopify, and Klaviyo.
Customer Support
Job not on LinkedIn
October 10
Connectly.ai
AI • B2B • SaaS
Connectly. ai is a company that provides AI-powered solutions aimed at enhancing business revenue through personalized and data-driven conversations. Their flagship product, Sofia AI, enables businesses to automate inbound and outbound communications across various digital channels, including WhatsApp and Instagram. Sofia AI offers tailored recommendations, real-time engagement, and data analytics to improve customer interactions, increase conversion rates, and drive incremental revenue. Connectly. ai's platform is trusted by over 500 brands globally and offers seamless integration with popular systems like VTEX, Shopify, and Klaviyo.
📋 Description
• Respond to customer inquiries via email or Zendesk • Resolve customer issues and complaints effectively • Provide accurate information about products and services • Guide customers through troubleshooting processes • Document customer interactions and solutions in the CRM system (HubSpot) • Escalate complex issues to higher-level support or management • Maintain a high level of customer satisfaction • Stay updated on product knowledge and company policies
🎯 Requirements
• C1 English level, or better • Medium Excel Skills • Excellent communications skills • Hubspot knowledge
🏖️ Benefits
• An amazing team to work with • Competitive pay & equity • Remote role • Unlimited Time Off • Flexible Work Hours • A supportive, caring, and learning environment
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