Clutch
51 - 200 employees
☁️ SaaS
🏢 Enterprise
Consulting • SaaS • Enterprise
Clutch is a results-driven consulting firm that redefines traditional consulting methods through a human-centered approach. By focusing on data-driven solutions, Clutch addresses gaps in business processes for companies of all sizes, including government entities, small businesses, and financial institutions. It specializes in marketing, communications, and event management, and utilizes proprietary tools and resources to drive transformational outcomes. Notably, Clutch applies a Human Transformation Approach to re-integrate human elements often overlooked by technology-led solutions. It offers AI-driven insights to predict and quantify human emotions, enhancing understanding and support for entrepreneurs and the startup marketplace.
Staff Implementation Engineer
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🔥 3 minutes ago
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Clutch
51 - 200 employees
☁️ SaaS
🏢 Enterprise
Consulting • SaaS • Enterprise
Clutch is a results-driven consulting firm that redefines traditional consulting methods through a human-centered approach. By focusing on data-driven solutions, Clutch addresses gaps in business processes for companies of all sizes, including government entities, small businesses, and financial institutions. It specializes in marketing, communications, and event management, and utilizes proprietary tools and resources to drive transformational outcomes. Notably, Clutch applies a Human Transformation Approach to re-integrate human elements often overlooked by technology-led solutions. It offers AI-driven insights to predict and quantify human emotions, enhancing understanding and support for entrepreneurs and the startup marketplace.
📋 Description
• Directly owning end-to-end delivery for 2-3 of our largest and most strategic customer implementations, including the build, testing, and go-live processes. • Leading cross-functional triage of issues surfaced during implementations — translating customer-facing problems into well-scoped tickets, partnering with Product and Engineering to diagnose root cause, and driving them to resolution even when ownership spans multiple teams. • Serving as a technical resource for the team's most challenging problems, partnering on escalations and complex integration work across implementations. You are an expert at driving clarity in ambiguous situations. • Increasing implementation efficiency across the team — identifying bottlenecks and repetitive work, then designing the process, tooling, and standards that help everyone deliver more effectively. • Feeding implementation learnings back into the product — surfacing recurring pain points and feature gaps to Product and Engineering, and helping turn implementation into a product. • Supporting teammates' growth through mentorship and knowledge-sharing. • Being a knowledgeable resource on Clutch's platform capabilities and design patterns across products (DAO, Lending, and beyond). • Defining where AI can expand what the implementation team is capable of, and helping build the AI-enabled workflows and standards the team adopts. Resisting one-off solutions and bringing a systems thinking approach to delivery in the AI era. • Communicating plans, progress, and risk clearly to both internal partners and senior customer stakeholders.
🎯 Requirements
• 5+ years in implementation, solutions/technical consulting, or a comparable technical delivery role, ideally including complex enterprise or SaaS implementations. • A proven track record owning complex, high-stakes technical delivery end-to-end, from architecture through go-live. • Comfort operating in ambiguity — bringing structure and a clear point of view to problems that span Implementation, Product, and Engineering, including where ownership isn't yet defined. • Experience translating customer-surfaced issues into actionable, well-scoped work for product and engineering partners, and driving those items to resolution across teams. • Experience helping a team grow — mentoring others, setting technical standards, and building tooling or process that others adopt. • Excellent written and verbal communication; comfortable leading meetings with senior customer stakeholders and partnering effectively across functions. • Ability to identify and clearly communicate pragmatic solutions to complex, ambiguous integration problems. • Background in Computer Science or equivalent strong technical training. • Deep experience integrating with web APIs; familiarity with modern web frameworks (React, Node.js, etc.). • Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, SDKs). • Ability to read, write, and understand code in multiple programming languages; working knowledge of Python, JSON, GitHub, and the terminal, with JavaScript/TypeScript a plus. • A self-starter who can step into ambiguous, high-stakes problems and decompose them into a clear path forward. • Superior time management to run multiple large external customers simultaneously. • A passion for working with people — you can explain a complex technical issue so almost anyone can follow it. • Nice to have: fintech, financial services, or credit union domain experience.
🏖️ Benefits
• Remote Flexibility: Enjoy the freedom of remote work from anywhere, balancing life and career seamlessly. • Unforgettable Off-Sites: Twice a year, bond with colleagues in exciting destinations, fostering teamwork and fresh ideas. • Paid Time Off and National Holidays: Enjoy 20 PTO days yearly and the National Holidays for relaxation and rejuvenation. • Stock Options: Joining us means having a stake in our success, so you'll receive stock options as part of your compensation package. • Home Office Setup: Create your ideal workspace with a dedicated budget for home office essentials. • Work Trip Budget: Grow personally and professionally with a budget for work-related trips and co-working.
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